Production Coordinator / Customer Care Advisor

IAT Screen Printing; Toronto; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive hourly pay

Benefits after 3 months

Supportive team environment

Full-time role with regular hours

On-the-job training

Job summary

IAT Screen Printing in Ontario is seeking a front-line coordinator to blend customer care with production scheduling. You will be the first voice customers hear, keep orders on track, and act as the vital link between clients and the production floor.

If you enjoy talking with people, staying organized under pressure, and quickly picking up new software, this role offers steady hours and on-the-job training in a collaborative team of 21.

Qualifications

• Excellent communication with customers and teams.
• Proficient in email, Word and Excel.
• Organized and detail-oriented.
• Ability to work calmly under pressure and deadlines.
• Quick to learn new software.

Responsibilities

• Answer phones and respond to customer inquiries with a friendly, helpful attitude.
• Handle customer issues and complaints professionally, and follow up to ensure resolution.
• Enter and track orders in our shop management software.
• Coordinate between customers and the production team to clarify timelines, artwork approvals, and job specs.
• Flag production delays early to keep customers informed.
• Keep records accurate and up to date.
• Support the team with general office tasks as needed.
• Apply knowledge of screen printing, embroidery, or graphic design where useful.

Skills

Strong communicator

People skills

Email communications

Microsoft Word

Microsoft Excel

Organized

Detail-oriented

Adaptable

Tools

Shop management software

Job description

Who we are

We are a small & successful screen-printing and custom apparel company based in Ontario that have been operating for 10+ years. With a tight-knit team of 21 people split between the office and the production floor/factory, we move fast, take pride in our work, and enjoy collaborating as a team. We handle everything from custom t-shirts to large corporate orders, and we have built a solid reputation for quality and reliability.

We are growing, and we need another great person to help keep things running smoothly.

The role

This is a front-line role that sits right at the intersection of customer care and production coordination. You will be the first voice customers hear when they call, the person who keeps orders on track, and a key link between our customers and the production floor. If you like variety, enjoy talking to people, and have a knack for staying organized when things get busy, this could be a great fit for you.

What you will be doing

• Answering phones and responding to customer inquiries with a friendly, helpful attitude
• Handling customer issues and complaints calmly and professionally, and following up to make sure things get resolved
• Entering and tracking orders in our shop management software
• Coordinating between customers and the production team to make sure timelines, artwork approvals, and job specs are clear
• Flagging any production issues or delays early so customers are never left wondering
• Keeping records accurate and up to date
• Supporting the team with general office tasks as needed
• Applying any knowledge of screen printing, embroidery, or graphic design where it is useful (a bonus, not a requirement)

What we are looking for

• A strong communicator good with people & teams
• Solid skills in email communications, Microsoft word & excel
• Organized and detail-oriented
• Can work calmly under pressure and timelines
• Comfortable picking up new software quickly

Bonus Skills

• Experience in a production, print, or trades environment is an asset
• Familiarity with screen printing, graphics, or apparel decoration (Photoshop & Illustrator)

What we offer

• Competitive hourly pay
• Benefits package that kicks in after 3 months
• A supportive environment & team to collaborate and grow with
• A stable, full-time role with regular hours
• On-the-job training and support as you get up to speed