Production Coordinator

AMP Limited; Markham; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Dog-friendly work environment

Paid birthday day off

Paid sick days for full-time employees

Tuition/education fees reimbursement

Internal job posting program with an: 

employee referral bonus

Job summary

TPS Promotions & Incentives in Markham, ON is seeking a Production Coordinator to process drop-ship and special orders and support Account Managers in handling client requests.

You will perform detailed order entry, confirm orders with clients, and coordinate with suppliers for POs, proofs, and artwork. The role requires strong organizational skills, attention to detail, and a collaborative team approach.

Qualifications

• Experience in roles requiring attention to detail.
• Excellent organizational and time-management skills.
• Strong communication and customer service mindset.
• Ability to multi-task and manage multiple projects with deadlines.
• Collaborative team player with proactive work style.

Responsibilities

• Complete detailed order entry and prepare sales confirmations for clients.
• Coordinate with clients to record and resolve order changes or issues.
• Prepare and email supplier POs and artwork confirmations.
• Follow up with suppliers for proofs and pre-production samples for client approval.
• Create packing slips and confirm ship dates with suppliers.
• Review shipping records for freight, duties, and brokerage charges.
• Prepare sales orders for Account Manager approval prior to invoicing.
• Prepare and submit client reports as required.
• Coordinate inbound freight and import duties as needed for orders.
• Coordinate quality assurance inspections and lab testing as required.
• Assist with Receptionist coverage during lunch hours.
• Other duties as assigned.

Skills

Customer service

Attention to detail

Organizational skills

Time management

Communication skills

Teamwork

Tools

MS Office

Job description

Company: TPS Promotions & Incentives

Location: Markham, ON

Type: Full-time

TPS Promotions & Incentives is an international award winning, innovative and reliable supplier of promotional products, incentive programs, print, POP, fulfillment and e-store solutions. We provide promotional solutions for industry leading, progressive brand-oriented companies providing measurable results against strategic sales, marketing and HR objectives.

Are we the right fit for you?

We’re an entrepreneurial team – a flat organization that offers lots of autonomy and flexibility to be excellent at your job. If you’re an entrepreneurial, customer centric, solutions type, you’re gonna love it here. If you love the routine, rigor and structure of a large organization, you probably won’t. We’re looking for a full‑time, long‑term employee and we’ll hire as soon as we meet the right person.

You are a go‑getter, you will want to learn as much as you can and master your role. Lastly, you’re a team player with a can‑do attitude. You believe you can make a difference and be an excellent brand ambassador for our business with customers.

Benefits

• Dog‑friendly work environment
• Paid birthday day off
• Paid sick days for full‑time employees
• Reimbursement of eligible tuition/education fees
• Internal job posting program with employee referral bonus

What is the role?

As a Production Coordinator you would be responsible for processing all drop‑ship/special orders and assisting Account Managers in processing client ordering requests.

What will you do?

• Completed detailed order entry, prepare sales order confirmations to clients and follow‑up to confirm receipt;
• Work with clients to record and resolve any issues or changes to orders;
• Prepare & email supplier PO’s, confirming their receipt of PO’s & artwork;
• Follow‑up with suppliers for art proofs, pre‑production samples as required for order and send to client for approval;
• Create packing slips as required and confirm the order ship date with the supplier;
• Review shipping records to obtain any additional freight, duty or brokerage charges;
• Prepare sales orders for Account Manager approval before final fulfillment for invoicing;
• Prepare and submit client reports as required;
• Coordinating inbound freight (and possibly import duties and brokerage fees for import orders;
• Coordinating quality assurance inspections, lab testing, QC inspections as required;
• Assist with coverage of Receptionists’ lunch hour;
• Other duties as assigned.

What will you need to succeed?

• 1 year of related customer service, order production and order fulfillment experience;
• Experience in roles that require a significant level of attention to detail;
• Excellent organizational and time‑management skills;
• Ability to multi‑task, managing many projects with accuracy, each with critical time lines in a fast‑paced environment;
• Exceptional customer service approach;
• Comfortable corresponding and speaking with internal stakeholders, clients and suppliers at various levels of authority;
• Works well in a collaborative team environment;
• Excellent oral and written communication skills;
• Knowledgeable of MS Office suite & general comfort using different web‑based technology.

TPS Promotions & Incentives is committed to fair and equitable recruiting practices in accordance with the Accessibility for Ontarians with Disability Act (AODA). Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed.

TPS Promotions & Incentives is an equal opportunity employer and we would like to thank all applicants for their interest.

For additional information on our organization, please visit www.tpscan.com.