Client Operations Analyst

GroupM; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Operations Analyst to support financial management for clients. This role involves collaborating with Client Service Teams to manage all financial aspects, ensuring compliance with policies, and maintaining accurate records. The ideal candidate will have a strong foundation in accounting principles and exceptional organizational skills. This position offers the opportunity to work in a dynamic environment, where your contributions will directly impact client relationships and financial stewardship. If you thrive in a fast-paced setting and enjoy problem-solving, this could be the perfect role for you.

Qualifications

• 1+ year of experience in an accounting role, preferably in media or advertising.
• Advanced skills in Microsoft Excel, including pivot tables.

Responsibilities

• Assist in financial management and client billing processes.
• Review and maintain MPAs, ensuring compliance with SOX requirements.

Skills

Good communication and interpersonal skills

Understanding of accounting concepts

Attention to detail

Organizational skills

Ability to multitask

Innovative thinking

Education

College Diploma in Business, Finance, or Accounting

Tools

Microsoft Excel

DDS

Prisma

Job description

Purpose of Job: The Operations Analyst will assist the Operations manager in the overall financial management of the client. They will work directly with the Client Service Teams controlling all financial aspects for their clients and provide overall financial stewardship. The incumbent will be involved in finances by supporting the Client Service team. This position reports directly to the Operations Manager and is responsible for the review of prepared MPAs before going to the client, collecting POs where applicable, setting up estimates in MediaOcean, inputting Print, Paid Social, and Search media into Prisma, and assisting Media Finance Coordinators with discrepancies. Responsibilities also include billing, collection, and campaign balancing for the client, working collaboratively with the media team to ensure proper processes are followed overall.

Key Accountabilities:

1. Acting as the control for all MPAs to ensure documents are recorded and maintained on a tracker, while meeting SOX and external audit requirements (stakeholder for client signed MPAs)
2. Managing the MPA/campaign tracker and setting up CPEs for the client in DDS, ensuring budgets are maintained
3. Setting up and maintaining all product codes
4. Meeting with account leads to review BCRs, including MPAs vs billings on a monthly basis to ensure MPAs are not exceeded
5. Leading the client billing process by pulling the initial and final BCR, making recommendations on billing, and meeting with CST to finalize
6. Sending the final client-facing BCR to the client
7. Entering all buys and relevant information for Print, Paid Social, and Search into Prisma
8. Reviewing unbilled media and WIP, providing comments at month-end, minimizing unbilled media, and ensuring WIP items are cleared
9. Reviewing Aura to determine the completeness of timesheets, preparing, analyzing, and reviewing quarterly labor analysis with SVP Business Director
10. Conducting initial investigations related to client receivables past due by 30 days and providing backup to Operations Manager for client conversations
11. Training new employees in Aura, setting up MPAs, reviewing and analyzing BCRs, and other relevant financial processes
12. Assisting in Client Media Audits and providing support as required
13. Attending client meetings as needed and establishing a positive relationship with Client’s Account Payables team
14. Liaising with and developing strong working relationships with the Shared Finance Services team to ensure high customer service levels
15. Ensuring compliance with Sarbanes-Oxley policies and procedures

Skills and Behaviour:

• Good communication and interpersonal skills
• Solid understanding of accounting concepts and variance analysis
• Actively seeks to implement new and innovative ideas; able to manage change
• Strong attention to detail with the ability to multitask in a fast-paced, deadline-driven environment
• Exceptional organizational skills and strong verbal and written communication skills
• Detail-oriented self-starter with strong organizational skills

Education and Experience:

• College Diploma in Business, Finance, or Accounting
• Minimum 1 year of experience in an accounting role
• Experience in Media and/or Advertising industry is an asset
• Advanced knowledge of DDS and Microsoft Excel, including pivot tables, PowerPoint, and Visio