Client Intake Specialist — Community Services

YMCA of Greater Halifax/Dartmouth; Dartmouth; On-site; CAD 29,000 - 36,000; Full time

Benefits offered by this job

YMCA membership

Y at Home access

Childcare and camp discounts

Vacation entitlement

Benefits package

Counselling service

Job summary

YMCA of Greater Halifax/Dartmouth seeks a Client Intake Associate in our Immigrant Services program. You will be the first contact for eligible clients, handling intake, scheduling, and referrals to settlement supports.

The role supports daily operations and helps maintain a welcoming, professional center for immigrant programs. You’ll gather information, enter data, and conduct basic needs assessments while ensuring confidentiality and integrity in all interactions.

Qualifications

• Minimum of a High School Diploma or an equivalent combination of education and experience
• Experience working in a fast-paced office or customer service environment
• Strong interpersonal skills with the ability to build positive relationships with clients, staff, and community partners
• Proficiency with digital tools (e.g., Microsoft Office, Google Workspace) and comfort supporting clients with digital literacy needs
• Excellent verbal and written communication skills in English; additional languages desirable

Responsibilities

• Provide introductions and information to clients on comprehensive programming options in supporting their settlement needs
• Provide front-line support to staff and client in the form of registration, attendance and booking of space
• Make appropriate internal and external referrals to community resources and programs for settlement related needs
• Enter new intake information into data platforms
• Ensure intake forms are completed and appropriate documents gathered
• Develop and conduct basic needs assessment using Settlement Plan tools
• Respond to incoming calls, emails, and requests for information from current and potential clients
• Demonstrated discretion and sound judgement in the handling of confidential information; this includes a high degree of integrity and trust
• Ensure delivery of program serves standards in day-to-day interactions with clients, visitors, and/or staff to the centre
• Foster a collaborative, inclusive atmosphere in internal/external dealings and communications in support of program delivery
• Other duties as assigned

Skills

Interpersonal skills

Organizational skills

Communication skills

Digital literacy

Education

High School Diploma or equivalent

Tools

Microsoft Office

Google Workspace

Job description

YMCA of Greater Halifax/Dartmouth seeks a Client Intake Associate in our Immigrant Services program. You will be the first contact for eligible clients, handling intake, scheduling, and referrals to settlement supports.

The role supports daily operations and helps maintain a welcoming, professional center for immigrant programs. You’ll gather information, enter data, and conduct basic needs assessments while ensuring confidentiality and integrity in all interactions.