Client Intake Support Staff

YMCA of Greater Halifax/Dartmouth; Dartmouth; On-site; CAD 29,000 - 36,000; Full time

Benefits offered by this job

YMCA membership

Y at Home access

Childcare and camp discounts

Vacation entitlement

Benefits package

Counselling service

Job summary

YMCA of Greater Halifax/Dartmouth seeks a Client Intake Associate in our Immigrant Services program. You will be the first contact for eligible clients, handling intake, scheduling, and referrals to settlement supports.

The role supports daily operations and helps maintain a welcoming, professional center for immigrant programs. You’ll gather information, enter data, and conduct basic needs assessments while ensuring confidentiality and integrity in all interactions.

Qualifications

• Minimum of a High School Diploma or an equivalent combination of education and experience
• Experience working in a fast-paced office or customer service environment
• Strong interpersonal skills with the ability to build positive relationships with clients, staff, and community partners
• Proficiency with digital tools (e.g., Microsoft Office, Google Workspace) and comfort supporting clients with digital literacy needs
• Excellent verbal and written communication skills in English; additional languages desirable

Responsibilities

• Provide introductions and information to clients on comprehensive programming options in supporting their settlement needs
• Provide front-line support to staff and client in the form of registration, attendance and booking of space
• Make appropriate internal and external referrals to community resources and programs for settlement related needs
• Enter new intake information into data platforms
• Ensure intake forms are completed and appropriate documents gathered
• Develop and conduct basic needs assessment using Settlement Plan tools
• Respond to incoming calls, emails, and requests for information from current and potential clients
• Demonstrated discretion and sound judgement in the handling of confidential information; this includes a high degree of integrity and trust
• Ensure delivery of program serves standards in day-to-day interactions with clients, visitors, and/or staff to the centre
• Foster a collaborative, inclusive atmosphere in internal/external dealings and communications in support of program delivery
• Other duties as assigned

Skills

Interpersonal skills

Organizational skills

Communication skills

Digital literacy

Education

High School Diploma or equivalent

Tools

Microsoft Office

Google Workspace

Job description

Location: YMCA Immigrant Services

Program: Client Intake Department

Position Status: Full-Time, Temporary Contract (Until March 31, 2028)

Compensation: $ 34,176 per year

There is potential inside all of us – we all have it in us to shine.

Every charity exists to help solve a problem – our charity exists to help solve many problems, from childcare shortages, social isolation, mental health issues, access to wellness, and more. Today, our network is spread across 100+ program locations in HRM and the province, meeting the most urgent needs of our communities in mental health supports, accessible childcare, supporting an increasing immigrant population, safe spaces for youth to grow and lead, helping to navigate a precarious labor market, delivering wellness programming for all, and creating community for isolated older adults.

We give people the tools, encouragement, and safe space to discover their inner strength. When they know someone’s in their corner, with unconditional support, they realize they can do more than they thought possible. It’s your support, expertise, and guidance that helps people ignite their full potential and shape our neighborhoods into vibrant and healthy communities.

With us at their side, they can Shine On.

As Part Of Your Total Compensation

• Complimentary YMCA membership to our Health & Fitness facilities
• Access to Y at Home, where you can participate in fitness programs from your own home
• Discounts on YMCA childcare and camp programs
• Three weeks’ vacation entitlement and paid wellness days
• Comprehensive benefits package and pension
• Complimentary wellbeing and counselling service

About The Role

As the first point of contact for all eligible clients, this position handles all requests for client intake and gathers all required information. This position plays a key role in helping to support the daily operations of both the facility and programs at the YMCA Centre for Immigrant Programs. Our goal is to operate a community space that is welcoming, inclusive and professional and for our programs to be safe, engaging, and responsive to client needs. This position provides support to ensure these objectives are met.

In This Role, You Will

• Provide introductions and information to clients on comprehensive programming options in supporting their settlement needs
• Provide front-line support to staff and client in the form of registration, attendance and booking of space
• Make appropriate internal and external referrals to community resources and programs for settlement related needs
• Enter new intake information into data platforms
• Ensure intake forms are completed and appropriate documents gathered
• Develop and conduct basic needs assessment using Settlement Plan tools
• Respond to incoming calls, emails, and requests for information from current and potential clients
• Demonstrated discretion and sound judgement in the handling of confidential information; this includes a high degree of integrity and trust
• Ensure delivery of program serves standards in day-to-day interactions with clients, visitors, and/or staff to the centre
• Foster a collaborative, inclusive atmosphere in internal/external dealings and communications in support of program delivery
• Other duties as assigned

Education And Skills Qualifications

• Minimum of a High School Diploma or an equivalent combination of education and experience
• Experience working in a fast-paced office or customer service environment
• Strong interpersonal skills with the ability to build positive relationships with clients, staff, and community partners
• Skilled in maintaining accurate and confidential client records and tracking progress toward goals
• Strong organizational and time management skills, with the ability to manage multiple priorities
• Ability to work collaboratively within a team and contribute to a supportive team environment
• Proficiency with digital tools (e.g., Microsoft Office, Google Workspace) and comfort supporting clients with digital literacy needs
• Ability to work independently while maintaining professionalism and confidentiality
• Excellent verbal and written communication skills in English; additional languages (e.g., Amharic, Somali, Tigrinya, Kiswahili, Spanish, Dari, Farsi) are highly desirable
• Ability to work flexible hours. and to work occasionally in the evenings and Saturdays to support the ongoing programs at the centre

Please note that all successful candidates are required to provide:

• A Criminal Record Check, Vulnerable Sector Check, and Child Abuse Register Check (less than 6 months old), if 18 years of age or older
• Attend Child Safeguarding Training upon hire

Background checks are reviewed on an individual basis – offenses, if any, are based on role and Child Safeguarding requirements, and may not eliminate candidates from employment at our YMCA.

At the YMCA, we are committed to fostering a diverse, inclusive, and equitable workplace where every team member feels valued, respected, and empowered to bring their full, authentic selves to work. We believe that a variety of perspectives, backgrounds, and experiences enrich our organization, enabling us to better serve our community and achieve our mission. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, including Black, Indigenous, People of Color, racially diverse, 2SLGBTQIA+ individuals, gender-diverse people, people with diverse abilities, members of ethnic minorities and faith groups, foreign-born residents, and veterans to apply.

If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.