Intake & Front Desk Coordinator, Immigrant Services

YMCA of Greater Halifax/Dartmouth; Halifax; On-site; CAD 31,000 - 38,000; Full time

Benefits offered by this job

YMCA membership

Y at Home access

Childcare discounts

Vacation entitlement

Benefits package

Counselling service

Job summary

YMCA Immigrant Services within the Client Intake Department is seeking a dedicated individual for a full-time, temporary role based in Halifax. You will be the first point of contact for clients, assist with registrations, and support daily operations of the centre and programs.

Responsibilities include intake information gathering, referrals, and maintenance of confidential records, with a focus on welcoming, inclusive service and collaboration with staff and partners.

Qualifications

• Minimum of a High School Diploma or equivalent.
• Experience in a fast-paced office or customer service environment.
• Strong interpersonal skills to build positive relationships with clients, staff and partners.
• Maintaining accurate and confidential client records.
• Strong organizational and time management skills; multitasking.
• Ability to work collaboratively within a team and support program delivery.
• Proficiency with Microsoft Office and Google Workspace; comfortable helping clients with digital literacy.
• Excellent verbal and written communication in English; multilingual abilities are desirable.

Responsibilities

• Greet and provide information to clients on available programs and settlement options.
• Handle front-line registration, attendance and space bookings for staff and clients.
• Refer clients to community resources and programs as needed.
• Enter intake data into data platforms and ensure forms are complete.

Skills

Customer service

Interpersonal skills

Fluent English

Team collaboration

Digital literacy

Verbal and written communication

Education

High School Diploma

Tools

Microsoft Office

Google Workspace

Job description

YMCA Immigrant Services within the Client Intake Department is seeking a dedicated individual for a full-time, temporary role based in Halifax. You will be the first point of contact for clients, assist with registrations, and support daily operations of the centre and programs.

Responsibilities include intake information gathering, referrals, and maintenance of confidential records, with a focus on welcoming, inclusive service and collaboration with staff and partners.