Settlement Case Manager (Temp) — Community Impact

S.i. Systems; Vancouver; On-site; CAD 52,000 - 71,000; Full time

Benefits offered by this job

Vacation & sick time

Gym membership (Free YMCA)

Medical & dental benefits

Professional development

Employee assistance program

Childcare support

Charitable organization environment

Job summary

YMCA BC is seeking a Settlement Case Manager (Temporary) to oversee direct client services for newcomers and temporary foreign workers. The role emphasizes comprehensive intake, needs assessments, and personalized settlement plans delivered in a fast-paced environment at YMCA locations across the Lower Mainland.

The position requires evening/weekend availability, a TESL/TESOL certificate, and at least 2 years of relevant experience in immigrant services.

Qualifications

• Minimum 2 years’ relevant work experience, preferably in an immigrant services organization.
• TESL/TESOL certificate recognized by TESL Canada.
• Previous teaching experience is an asset.
• Post-secondary degree in related discipline, or equivalent combination of education and experience.
• Excellent coordination, communication, organizational skills, and event planning experience.
• Proficiency in Microsoft Office 365 and Zoom.
• Fluency in Spanish is an asset.
• Evenings and weekends availability is required.

Responsibilities

• Conduct comprehensive intake and assessment processes to identify settlement needs and goals.
• Develop personalized service plans aligned with organizational policies.
• Complete case notes and workshop attendance, ensuring confidentiality and quality audits.
• Provide orientation and referrals to essential settlement services for Temporary Foreign Workers.
• Distribute information guides and plan events/workshops for newcomer integration.
• Coordinate activities with other departments and services to foster collaboration.
• Recruit program participants through marketing and outreach efforts.
• Input data into databases and maintain accurate program records.

Skills

Needs assessment

Client intake

Case management

Workshop facilitation

Interpersonal skills

Documentation

Education

TESL/TESOL certificate

Post-secondary degree

Tools

Microsoft Office 365

Zoom

Salesforce

Canva

Job description

YMCA BC is seeking a Settlement Case Manager (Temporary) to oversee direct client services for newcomers and temporary foreign workers. The role emphasizes comprehensive intake, needs assessments, and personalized settlement plans delivered in a fast-paced environment at YMCA locations across the Lower Mainland.

The position requires evening/weekend availability, a TESL/TESOL certificate, and at least 2 years of relevant experience in immigrant services.