Settlement Case Manager

Kamloops Y; Vancouver; On-site; CAD 56,000 - 68,000; Full time

Benefits offered by this job

Competitive vacation and paid sick

Free YMCA Gym Membership+ Y@Home

Extended Medical and Dental Benefits

Training and Professional Development

Employee assistance program

Reduced childcare rates and priority-

Job summary

YMCA BC is seeking a Temporary, Full-Time Settlement and Newcomer Services Coordinator to support newcomers across the Lower Mainland and Fraser Valley. The role requires evening/weekend availability and extensive outreach to connect participants with language and employability resources.

You will coordinate intake, develop service plans, deliver workshops, and collaborate with employers, consulates, and community partners to meet funder goals. Training and professional development are provided.

Qualifications

• Minimum 2 years’ relevant work experience, preferably in immigrant services.
• TESL/TESOL certificate recognized by TESL Canada.
• Previous teaching experience.
• Post-secondary degree in related discipline, or equivalent.
• Excellent coordination, communication, organizational skills.
• Experience with community outreach and marketing.
• Proficiency in Microsoft Office 365 and Zoom.
• Valid BC Driver’s License and access to a vehicle – travel will be required around Lower Mainland/Fraser Valley.
• Fluency in Spanish language is an asset.
• Availability in the evenings and weekends.

Responsibilities

• Conduct intake and assessment to identify settlement needs.
• Develop personalized service plans based on assessment.
• Complete case notes, workshop attendance, and maintain confidential data.
• Provide TFWs with settlement orientation and referrals.
• Distribute information guides and ensure accessibility to resources.
• Plan, organize, and facilitate group workshops and orientations.
• Coordinate outreach with other teams and service providers.
• Recruit participants through marketing and outreach.
• Provide customer service via phone, email, and inquiries.
• Input data into databases and maintain records with confidentiality.
• Develop monthly work plans and activities for community programs.
• Coordinate activities with departments and external partners.
• Deliver ESL and language skill development support.
• Travel to YMCA locations around Lower Mainland/Fraser Valley for program delivery.

Skills

Intake & assessment

Workshop facilitation

Community outreach

Coordination

Volunteer supervision

Education

TESL/TESOL certificate

Post-secondary degree

Tools

Microsoft Office 365

Zoom

Salesforce

Canva

Job description

Regular travel throughout the Lower Mainland and Fraser Valley is required to support service delivery at various locations.

Term: Temporary, Full-Time

Hours: 35 hours per week

Shift: Monday to Friday, evenings and weekends depending on program needs. Weekend availability is required with a minimum commitment of one day per weekend each week.

Start Date: As soon as possible

End Date: December 31, 2027; possibility of extension with continued funding

Salary: $61,692.02 annually

Reports To: Manager, Newcomer Services

• Competitive vacation and paid sick time


• Free YMCA Gym Membership+ Y@Home


• Eligibility for Extended Medical and Dental Benefits


• Training and Professional Development Opportunities


• Extensive Employee assistance program


• Reduced childcare rates and priority placement for YMCA Staff


• Be part of a charitable organization that positively impacts the community

*Some benefits may vary based on employment terms

Nature & Scope

The Newcomer Services Program at YMCA fosters connections, promotes integration, and provides essential resources for individuals aiming to thrive in their new country. The program includes a variety of services such as Canadian Citizenship Preparation, Canadian Fitness Connection, Self Employment for Newcomers, English Conversation Club, Connect2Work, Conversations for Life, and Temporary Foreign Workers. These initiatives aim to help newcomers make connections, improve English skills, learn about Canadian culture, and gain employment skills. With a focus on building a supportive community, the YMCA's Newcomer Services Program is a valuable resource for those looking to thrive in their new country.

The Temporary Foreign Workers Program provides crucial resources and services to support temporary foreign workers in Canada, helping them exercise their rights and improve their work experiences. The Settlement Case Manager plays a vital role in managing direct client services, ensuring they are delivered through a holistic and integrated approach. Responsibilities include conducting comprehensive one-on-one needs assessments, offering personalized information and orientation sessions, facilitating group workshops including English Conversation Clubs, Socio-Educational and Outreach Events, bridging services, reaching out to clients, developing resources, and building relationships with stakeholders such as employers and consulates. The Settlement Case Manager also provides emergency assistance and ensures that services are accessible to all temporary foreign workers (TFWs).

This position is integral to meeting all funder requirements and ensuring the successful achievement of the programs’ intended outcomes.

This position involves designing, coordinating, and delivering a variety of programs tailored to the needs of Newcomers. The programs focus on life skills, employability, and personalized settlement support through one-on-one case management. The ideal candidate will be adaptable, resourceful, and thrive in a fast-paced environment, with availability for evenings and weekends.

Passion for helping newcomers integrate into their communities and succeed is essential. Program delivery will take place at YMCA locations and other locations throughout the Lower Mainland and other areas in the Fraser Valley for program delivery, aiming to assist participants in improving their language skills, connecting with others, exploring career options, seeking employment, and understanding Canadian workplace culture, workers' rights, and responsibilities.

This position is responsible for organizing and delivering a variety of Newcomer Services programs with a focus on Newcomers. The programs developed are structured to support youth, adults, and seniors to build skills for meaningful work experiences, by offering life and employability skills workshops, as well as one-to-one support. The environment is fast-paced and involves weekend and evening work. The incumbent will be resourceful, flexible, and passionate about supporting Newcomers integrating into their new community. Program delivery happens at the YMCA facilities around the Lower Mainland and other locations. These programs are designed to help participants improve language skills, connect to the community, career exploration, job search, learn about Canadian workplace culture, workers' rights and responsibilities and more.

Major Responsibilities

• Conduct comprehensive intake and assessment processes to identify the settlement needs of the newcomers, including immediate, short-term, medium-term, and long-term goals.


• Develop personalized service plans based on the assessment and client needs, ensuring alignment with organizational policies and procedures.


• Complete case note documentation, workshop attendance and handle confidential data; ensure quality audit measures are achieved in accordance with the YMCA and funder’s standards.


• Provide Temporary Foreign Workers with generic and fundamental settlement-related orientation and make appropriate referrals to essential services.


• Distribute information guides, ensuring accessibility to relevant resources.


• Plan, organize, and facilitate interactive and relevant group workshops and orientation sessions to support Newcomer integration journeys.


• Conduct outreach workshops and information sessions, collaborating with other teams, programs, and services providers.


• Recruit program participants by conducting marketing and outreach for the program.


• Provide customer service by responding to telephone, emails, and direct inquiries.


• Input data into appropriate databases, maintain program records, and submit required reports, maintaining accuracy and confidentiality.


• Develop monthly work plans and activities (Community Kitchen, Socioeducational Events, Conversation Clubs, etc.), ensuring the confidentiality and security of all records/files.


• Plan events and program activities tailored for newcomers in the community especially for our Temporary Foreign Worker clients whose primary language in Spanish.


• Maintain required program records and submit reports per organizational requirements.


• Develop monthly work plans and activities, ensuring alignment with program objectives and priorities.


• Coordinate and facilitate activities, programs, and events with other departments and services, fostering collaboration.


• Develop, facilitate, and deliver programs in group settings and adopt a client-centered approach to working with newcomers and with a focus on ESLPick up and deliver packages to and from designated locations around the lower mainland as required.


• Actively participate in program community development activities, including outreach, community engagement, etc. by building and maintaining community partnerships.


• Ensure YMCA and funder program targets are achieved; completes and maintains members' files as per YMCA and funder quality standards.


• Understand the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.


• Other duties as assigned.

Qualification

• A minimum of 2 years’ relevant work experience, preferably in an immigrant services organization.


• A TESL/TESOL certificate recognized by TESL Canada.


• Previous teaching experience.


• A post-secondary degree in related discipline, or equivalent combination of education and experience.


• Excellent coordination, communication, organizational skills, attention to detail and event planning experience.


• In-depth knowledge of immigrant issues and cross-cultural communication.


• Experience with community outreach and marketing.


• Proven competence with administration and reporting.


• High degree of independence and ability to work in a team environment.


• Proficiency in Microsoft Office 365 and Zoom.


• Salesforce and Canva experience an asset.


• A valid BC Driver’s License and access to a vehicle - travel will be required around the Lower Mainland and Fraser Valley: Vancouver, Coquitlam, Chilliwack, Abbotsford. Etc.


• Fluency in Spanish language is an asset.


• Availability in the evening and at weekends is required.


• Experience supervising volunteers is an asset.


• Current Standard First Aid and CPR-C & AED certificate and food safe certificate.


• Successful candidate will be required to provide 3 satisfactory references.


• Successful candidates will be required to provide a current and satisfactory Criminal Record check with a Vulnerable sector search issued no later than six (6) months preceding the start date.

About YMCA BC

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at ymcabc.ca.