Newcomer Settlement & Outreach Case Manager

YMCA of Greater Vancouver; Vancouver; On-site; CAD 56,000 - 68,000; Full time

Benefits offered by this job

Competitive vacation & paid sick time

Free YMCA Gym Membership+ Y@Home

Extended Medical & Dental Benefits

Training & Professional Development

Employee assistance program

Reduced childcare rates & priority for

Job summary

YMCA of Greater Vancouver is seeking a Settlement Case Manager for the Newcomer Services Program. The role supports newcomers through intake, assessments, and individualized service planning at YMCA locations across the Lower Mainland.

You will facilitate workshops, provide orientation, and coordinate community connections and employment resources. The position requires 2+ years in immigrant services, a TESL/TESOL certificate, and willingness to travel.

Qualifications

• 2 years relevant work experience in immigrant services preferred.
• TESL/TESOL certificate recognized by TESL Canada.
• Previous teaching experience is required or preferred.
• Post-secondary degree in related discipline, or equivalent combination of education and experience.
• Strong coordination, communication and event-planning skills.
• Knowledge of immigrant issues and cross-cultural communication helpful.
• Experience with outreach and marketing activities.
• Strong administration and reporting capabilities.
• Independence and ability to work in a team.
• Proficiency in Microsoft Office 365 and Zoom.
• Salesforce and Canva experience is an asset.
• BC Driver’s License and access to a vehicle; travel around Lower Mainland/Fraser Valley may be required.
• Fluency in Spanish is an asset.
• Evenings and weekends availability required.
• Experience supervising volunteers is an asset.
• Standard First Aid/CPR-C and AED are assets.
• References and background check will be required.

Responsibilities

• Conduct intake and assess newcomer settlement needs.
• Develop personalized service plans aligned with policies.
• Maintain confidential case notes and reports with quality audits.
• Provide orientation and referrals for Temporary Foreign Workers.
• Distribute information guides and resources.
• Plan and facilitate group workshops for newcomers.
• Coordinate outreach and collaborate with other teams.
• Recruit participants via marketing and outreach.
• Provide customer service via calls and emails.
• Input data into databases and maintain records.

Skills

2 years experience immig serv

Teaching experience

Coordination & event planning

Knowledge immigrant issues

Outreach & marketing

Administration & reporting

Spanish language asset

Driver license & vehicle

Education

TESL/TESOL certificate

Post-secondary degree or equivalent

Tools

Microsoft Office 365

Zoom

Salesforce

Canva

Job description

YMCA of Greater Vancouver is seeking a Settlement Case Manager for the Newcomer Services Program. The role supports newcomers through intake, assessments, and individualized service planning at YMCA locations across the Lower Mainland.

You will facilitate workshops, provide orientation, and coordinate community connections and employment resources. The position requires 2+ years in immigrant services, a TESL/TESOL certificate, and willingness to travel.