Client-First Banking Advisor | Digital Solutions

RBC; Hamilton; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Total Rewards Program

World-class training

Career development opportunities

Stock plan where applicable

Job summary

RBC is seeking an Ambassador in Hamilton to place clients first and drive solutions in our branch network. You will support new client acquisition, deepen relationships, and help clients embrace RBC digital capabilities while representing the RBC brand.

In this full-time role you will engage with clients, complete transactions, educate on digital tools, identify opportunities for advice and referrals to RBC partners, and maintain compliant, high-quality service within a collaborative team.

Qualifications

• Must-have: Goal-oriented with a passion for putting clients first.
• Must-have: Drive, self-motivation, excellent communication skills and emotional intelligence.
• Must-have: Digital literacy across devices.
• Must-have: Flexibility to work flexible hours.
• Must-have: Eagerness to learn and succeed.
• Must-have: Confidence to learn financial concepts and pursue CFA/Canadian Securities courses.

Responsibilities

• Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions and by identifying opportunities for advice, solutions, digital enablement and partner introductions
• Focus on client education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business
• Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to work as one RBC team
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

Skills

Adaptability

Client Discovery

Communication

Digital literacy

Curious mindset

Data analysis

Advisory skills

Client centricity

Job description

RBC is seeking an Ambassador in Hamilton to place clients first and drive solutions in our branch network. You will support new client acquisition, deepen relationships, and help clients embrace RBC digital capabilities while representing the RBC brand.

In this full-time role you will engage with clients, complete transactions, educate on digital tools, identify opportunities for advice and referrals to RBC partners, and maintain compliant, high-quality service within a collaborative team.