Client Experience & Analytics Associate

GreenShield; Toronto; On-site; CAD 45,000 - 55,000; Full time

Job summary

A health and benefits organization in Toronto seeks a Client Service Associate to enhance client experiences. Responsibilities include collaborating with service representatives, managing reporting, and updating client plans. Ideal candidates have a post-secondary degree, strong communication, and problem-solving skills, and are able to work in a dynamic environment. A passion for client service and continuous learning is essential. The organization encourages diversity and inclusion among applicants.

Qualifications

• Previous experience in benefits, insurance or health services is an asset.
• Ability to work in a fast-paced, deadline-driven environment.
• Committed, professional, displays ownership and accountability.

Responsibilities

• Deliver exceptional client experiences with Customer Service Representatives and Account Managers.
• Manage reporting for clients including monthly and quarterly reports.
• Support account maintenance activities to keep client information accurate.

Skills

Excellent communication skills

Problem-solving skills

Ability to multi-task

Intermediate to Advanced software skills (Word, Excel, PowerPoint)

Self-reliant

Positive attitude

Education

Post-secondary degree or diploma

Tools

MS Dynamics

Power BI

Tableau

Job description

A health and benefits organization in Toronto seeks a Client Service Associate to enhance client experiences. Responsibilities include collaborating with service representatives, managing reporting, and updating client plans. Ideal candidates have a post-secondary degree, strong communication, and problem-solving skills, and are able to work in a dynamic environment. A passion for client service and continuous learning is essential. The organization encourages diversity and inclusion among applicants.