Client Experience & Insights Manager (Hybrid)
Dexterra Group
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Benefits offered by this job
Job summary
Dexterra Group is seeking a Manager, Client Excellence to lead and continually improve the Client Excellence Program across Canada and the US. You will connect client feedback and relationship insights to measurable outcomes, partnering with leaders to strengthen satisfaction, retention, renewal readiness, and operational performance.
You will develop executive reports, Power BI dashboards, client insight summaries, and collaboration with operations and senior leaders to translate feedback into
Qualifications
- 5+ years of experience in client excellence, CX, or retention roles.
- Proven track record in leading client feedback programs and NPS processes.
- Strong business acumen with analytical thinking and stakeholder influence.
- Experience creating dashboards and executive summaries for senior leaders.
Responsibilities
- Lead Client Excellence priorities and reporting standards.
- Oversee client interviews, surveys, and dashboards.
- Identify drivers of satisfaction, relationship risks, and areas for improvement.
- Support client discussions, business reviews, and RFPs.
- Provide renewal, rebid, and retention intelligence.
- Develop executive reports and leadership presentations.
Skills
Education
Tools
Job description
Dexterra Group is seeking a Manager, Client Excellence to lead and continually improve the Client Excellence Program across Canada and the US. You will connect client feedback and relationship insights to measurable outcomes, partnering with leaders to strengthen satisfaction, retention, renewal readiness, and operational performance.
You will develop executive reports, Power BI dashboards, client insight summaries, and collaboration with operations and senior leaders to translate feedback into
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