Senior CX & Market Insights Lead — Hybrid

Export Development Canada; Vancouver; Hybrid; CAD 97,000 - 129,000; Full time

Benefits offered by this job

Comprehensive Benefits

Hybrid work options

Professional Development

Wellness programs

Community engagement

Job summary

Export Development Canada (EDC) seeks a Sr. CX and Market Insights Manager to lead quantitative research and measurement initiatives. You will partner with CX, Economics, Strategy and Portfolio teams to align research with enterprise priorities and decision needs.

You will design studies, manage surveys (Qualtrics), analyze data (SPSS), and communicate actionable insights to senior leadership. Hybrid work model with offices across Canada, including Vancouver.

Qualifications

• Minimum seven years of experience in quantitative customer insights or related field.
• Postsecondary degree in market research, statistics, or related discipline.
• Experience designing and leading end-to-end quantitative research.

Responsibilities

• Shape and prioritize the quantitative research agenda across CX, Economics, Strategy and Portfolio.
• Lead end-to-end delivery of complex quantitative research initiatives across channels.
• Develop and maintain dashboards and reporting to enable ongoing monitoring and decision-making.

Skills

Quantitative research

Statistical analysis

Survey design

Stakeholder communication

Education

Postsecondary degree in market research, statistics or related field

Tools

Qualtrics

SPSS

Job description

Export Development Canada (EDC) seeks a Sr. CX and Market Insights Manager to lead quantitative research and measurement initiatives. You will partner with CX, Economics, Strategy and Portfolio teams to align research with enterprise priorities and decision needs.

You will design studies, manage surveys (Qualtrics), analyze data (SPSS), and communicate actionable insights to senior leadership. Hybrid work model with offices across Canada, including Vancouver.