Client Experience Coordinator in Mississauga Flagship Clinic

Align Custom Fit; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

A wellness-focused footcare clinic in Mississauga is seeking a Client Experience Coordinator. This role involves managing client bookings, fostering relationships, and processing payments while ensuring a welcoming environment. Ideal candidates will have client-facing experience, attention to detail, and tech-savviness. The position offers a starting wage of $19 - $23 per hour along with benefits and employee discounts.

Benefits

Comprehensive benefits plan

Paid vacation and personal days

Employee discounts on footwear

Opportunity for profit sharing

Qualifications

• Proven experience in a client-facing role in retail, education, or medical fields.
• Extremely organized with a keen eye for detail.
• Tech-savvy and proficient with booking software and Microsoft Office.

Responsibilities

• Manage appointment bookings through multiple channels.
• Greet clients and maintain a welcoming atmosphere.
• Process payments and assist with insurance billing.

Tools

Booking software

Microsoft Office

Job description

Overview

Align is a wellness-focused, podiatric movement clinic, nestled in South Mississauga's King Forrest community, and has been voted Reader's Choice Best Footcare Clinic for 11 years in a row. We combine medical foot care with a luxury retail experience to help our clients move and feel their best in a modern, supportive environment.

The Role

We are looking for a highly organized and personable Client Experience Coordinator to be the face of our clinic. Your primary goal is to manage our client journey and appointment schedule, ensuring a seamless and positive experience for everyone who walks through our doors.

Responsibilities

• Serve as the main point of contact for clients, managing all appointment bookings via in-person, as well as phone and online channels.
• Greet clients, provide clinic tours, and create a welcoming, professional atmosphere.
• Process payments, manage daily cash reconciliation, and assist with insurance billing.
• Educate clients on our services and assist them in our boutique footwear section.
• Maintain client relationships through clear and proactive communication.

The Ideal Candidate

• Proven experience in a client-facing role (e.g., high-end retail, medical administration, hospitality) and demonstrated ability to create and develop lasting and meaningful client relationships.
• Extremely organized and competent, with a keen eye for detail.
• Tech-savvy, proficient with booking software and Microsoft Office (typing speed 45+ wpm).
• Embodies our core values of love, longevity, community, excellence and innovation, and our teamwork tenets of positivity, mutual respect, and open communication.
• An interest in fashion, health, and wellness is essential. A movement enthusiast with a love for healthy fashion is ideal.

What We Offer

• Starting wage: $19 - $23 per hour.
• A comprehensive benefits plan, paid vacation and personal days.
• Ongoing support from your leadership team, focused on your success, with opportunities for a career roadmap for promotion from within.
• A dynamic, close and supportive team in a bright, modern, luxury environment.
• Gratis and generous employee discounts on healthy designer footwear, custom fit with Align Orthotics
• Opportunity for Employee Profit Sharing Program if eligible.

To Apply

To apply, please submit your resume and video questionnaire. In the video, we are looking for someone who exudes the welcoming energy you would bring to our cherished clients. We will only be able to personally reply if you are chosen as a potential candidate.