Client Experience & Banking Advisor

RBC; Ladysmith; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Total rewards program

Career advancement

Sales training and development

Collaborative team and tools

Career growth with RBC

Job summary

RBC in Ladysmith, Canada seeks a client-focused ambassador to help clients with everyday banking, onboarding new clients, and referring opportunities to specialists. You will engage in-branch and community interactions, demonstrate digital banking tools, and deliver memorable service.

The role emphasizes education, relationship-building, and collaboration with RBC partners to drive satisfaction and growth, with a comprehensive rewards program and ongoing training.

Qualifications

• Proven ability to put clients first in a fast-paced, target-driven environment.
• Strong problem-solving and relationship-building skills.
• Willingness to learn, ethical, and driven to succeed.
• Digital literacy across devices (smartphones, tablets, laptops).

Responsibilities

• Proactively engage with clients in-branch and in the community to uncover banking needs and opportunities.
• Educate clients using digital banking tools to deliver a memorable experience and drive sales.
• Respond to client-initiated inquiries with a full range of financial transactions.
• Actively listen to understand individual client needs.
• Own and prevent client banking issues through proactive resolution.
• Collaborate with RBC partners to maximize business referrals.

Skills

Adaptability

Advice-based solutions

Client centricity

Client discovery

Communication

Curious mindset

Data analysis

Digital literacy

Job description

RBC in Ladysmith, Canada seeks a client-focused ambassador to help clients with everyday banking, onboarding new clients, and referring opportunities to specialists. You will engage in-branch and community interactions, demonstrate digital banking tools, and deliver memorable service.

The role emphasizes education, relationship-building, and collaboration with RBC partners to drive satisfaction and growth, with a comprehensive rewards program and ongoing training.