Client Care & Banking Solutions Advisor

RBC; Hamilton; Vor Ort; CAD 40.000 - 60.000; Vollzeit

Zusammenfassung

RBC in Hamilton is seeking a client-focused Banking Associate to help clients with everyday banking and guide them through digital tools. You will engage in-branch and community interactions, uncover needs, demonstrate solutions, and refer opportunities to specialists to drive satisfaction.

You will build relationships, educate clients on technology, respond to inquiries, and collaborate with partners to maximize business opportunities while delivering trusted advice and service excellence.

Qualifikationen

• Demonstrated passion for putting clients first in a target-driven sales environment.
• Problem-solving and people skills to build relationships with clients.
• Digital literacy across devices (phones, tablets, laptops).

Aufgaben

• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
• Respond to client-initiated contact, assisting them with a full range of financial transactions
• Actively listen and engage clients in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

Kenntnisse

Client focus

Problem solving

People skills

Digital literacy

Flexibility

Jobbeschreibung

RBC in Hamilton is seeking a client-focused Banking Associate to help clients with everyday banking and guide them through digital tools. You will engage in-branch and community interactions, uncover needs, demonstrate solutions, and refer opportunities to specialists to drive satisfaction.

You will build relationships, educate clients on technology, respond to inquiries, and collaborate with partners to maximize business opportunities while delivering trusted advice and service excellence.