Care Coordinator

Lifemark Health Group; Quinte West; On-site; CAD 42,000 - 52,000; Full time

Job summary

Pt Health - Trenton Physiotherapy, part of Lifemark Health Group, is seeking a dedicated Care Coordinator to support front-desk operations, patient intake, scheduling, and billing. You will greet patients, collect information, assist with paperwork, and coordinate communications with clinicians.

Ideal candidates have a high school diploma, strong communication skills, and experience in medical office administration.

Qualifications

• High School Diploma, G.E.D. or equivalent.
• Post secondary education in Medical Office Administration or related field considered an asset.
• Excellent communication (verbal and written) and interpersonal skills.
• Computer savvy and data entry skills.
• Flexible and adaptable to change.
• Ability to hit the ground running with minimum supervision.

Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan.
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
• Coordinate scheduling of patient appointments and maintain the patient's medical record.
• Collect payment at time of service and maintain accurate insurance claims to third party funders.
• Complete data entry and billing for third party funders.
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Skills

Communication skills

Interpersonal skills

Data entry skills

Computer literacy

Adaptability

Education

High School diploma or equivalent

Post secondary in Medical Office Administration or related field

Tools

Data entry software

Office software

Job description

241 R.C.A.F. Rd, Trenton, ON, K8V 5P8

Are you passionate and dedicated to making a positive impact on people's health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Care Coordinator at Pt Health - Trenton Physiotherapy, a Lifemark Health Group clinic, Canada's premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator who shares this same philosophy.

Permanent Full-Time

At Lifemark, we walk the talk of our company Core Values: “We have fun”, “We strive for simplicity”, “We trust each other to do the right thing”, “We go the extra kilometre” and “We belong here”.

Why Lifemark?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Opportunities for growth within a national company
• Nationally recognized brand with a strong digital presence

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient's medical record
• Collect payment at time of service and maintain accurate insurance claims to third party funders
• Complete data entry and billing for third party funders
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• High degree of organizational and multi-tasking skills in a busy and fast-paced work environment
• Previous experience in a physiotherapy or private health care clinic setting is an asset
• Excellent communication (verbal and written) and interpersonal skills
• Computer savvy and data entry skills
• Flexible and adaptable to change
• Ability to hit the ground running with minimum supervision
• Post secondary education in Medical Office Administration or related field considered an asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca