Client Care Specialist- EN

Global Excel Management Inc.; Sherbrooke; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

Global Excel Management Inc. in Sherbrooke offers a hybrid Client Care Specialist position, blending in-office presence with flexible work arrangements. You will coordinate client requests with Claims and Account Management, acting as a liaison between clients and operations to ensure timely responses and complete information gathering.

Fluent English and Spanish communication, strong Microsoft Office skills, and a service-oriented mindset are essential to excel in our Claims Services team.

Qualifications

• Knowledge of healthcare services and medical billing practices.
• Comfort with Microsoft Office and adaptable to new tools.
• Excellent customer experience skills.
• Ability to work independently, organize, prioritize, and multitask.
• Resourcefulness and decision-making skills.
• Excellent communication in English and Spanish.

Responsibilities

• Coordinate client requests with Claims and Account Management teams.
• Liaise between clients and operational teams to meet client needs.
• Obtain information required by clients for internal processes.
• Provide timely responses to corporate client requests.

Skills

Healthcare knowledge

MS Office

Customer experience

Multitasking

Decision making

English/Spanish communication

Education

High school diploma or equivalent

Job description

Job Description

Hybrid position, requires going to the office.

Job Purpose

The position exists to ensure that Corporate Client request are overseen, responded to in a timely manner, while either acting as a liaison between the client and operational teams or performing the coordination of services necessary to meet the clients’ needs.

The Client Care Specialist are part of the Claims Services team and will work closely with the Claims and Account Management teams as well as with other departments and outside vendors with the goal of obtaining information required by clients or needed as part of our internal processes.

KSA (Knowledge, Skills And Abilities)

• Knowledge of healthcare services and medical billing practices
• Comfort with Microsoft suite of products and adaptable to different tools and technologies
• Principles and application of excellent customer experience skills
• Ability to work independently, organize, prioritize, and multitask
• Resourcefulness and critical decision-making skills
• Excellent interpersonal skills and professional written and spoken communication (and Spanish as needed)

Requirements And Qualifications

• High school or Post-Secondary Education or equivalent
• Minimum of two years of work experience in customer service and industry
• Excellent verbal and written communication skills in English and Spanish