Bilingual Client Care & Claims Liaison (Hybrid)

Global Excel Management Inc.; Sherbrooke; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

Global Excel Management Inc. in Sherbrooke offers a hybrid Client Care Specialist position, blending in-office presence with flexible work arrangements. You will coordinate client requests with Claims and Account Management, acting as a liaison between clients and operations to ensure timely responses and complete information gathering.

Fluent English and Spanish communication, strong Microsoft Office skills, and a service-oriented mindset are essential to excel in our Claims Services team.

Qualifications

• Knowledge of healthcare services and medical billing practices.
• Comfort with Microsoft Office and adaptable to new tools.
• Excellent customer experience skills.
• Ability to work independently, organize, prioritize, and multitask.
• Resourcefulness and decision-making skills.
• Excellent communication in English and Spanish.

Responsibilities

• Coordinate client requests with Claims and Account Management teams.
• Liaise between clients and operational teams to meet client needs.
• Obtain information required by clients for internal processes.
• Provide timely responses to corporate client requests.

Skills

Healthcare knowledge

MS Office

Customer experience

Multitasking

Decision making

English/Spanish communication

Education

High school diploma or equivalent

Job description

Global Excel Management Inc. in Sherbrooke offers a hybrid Client Care Specialist position, blending in-office presence with flexible work arrangements. You will coordinate client requests with Claims and Account Management, acting as a liaison between clients and operations to ensure timely responses and complete information gathering.

Fluent English and Spanish communication, strong Microsoft Office skills, and a service-oriented mindset are essential to excel in our Claims Services team.