Customer Service Representative - Assistance Services $21.98/h- EN

Global Excel Management Inc.; Windsor; On-site; CAD 29,000 - 33,000; Full time

Benefits offered by this job

Base salary + performance bonus

Extensive benefits package

RRSP match program

Education assistance

Job summary

Global Excel Management Inc. is seeking a Customer Service Representative - Assistance Services in Ontario, Canada. The role involves assisting people worldwide during medical and non-medical emergencies, handling claims, and guiding customers on benefits and coverage.

The position emphasizes bilingual-friendly support and personal/professional development. You will open initial claims, pre-approve tests, and coordinate follow-up actions while ensuring accurate record-keeping and exceptional

Qualifications

• College diploma or equivalent required.
• Experience in customer service, telecommunications and/or claims assistance is preferred.
• Excellent communications skills in English are essential.
• Customer service oriented with professional demeanor.

Responsibilities

• Act as a resource for patients, families and facilities on policy benefits and coverage.
• Open initial claims and refer to suitable healthcare providers.
• Pre-approve medical tests and inform customers about products and services.
• Record interactions in the claims system and maintain high service levels.

Skills

Communication

Customer service

Team collaboration

Professional demeanor

Computer literacy

Education

College diploma or equivalent

Tools

Microsoft Office

Job description

Job Description

Customer Service Representative - Assistance Services $21.98/h Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

Job Description

Customer Service Representative - Assistance Services $21.98/h Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

What does your typical day look like?

• Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
• Open the initial claim and refer the person to the most suitable healthcare providers;
• Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
• Record the interactions and transactions in the claims system and ensure a superior level of customer service.

What skills and experience are we looking for?

• College diploma or equivalent
• Experience in customer service, telecommunications and/or claims assistance
• Excellent communications skills in English
• Customer service oriented
• Ability to work with people in a fast-paced, team environment
• Good communication skills and highly professional
• Good computer skills (Microsoft Office, internet etc.)

We offer you

• Global Excel offers more than a position;
• We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
• A professional future with opportunities for development, growth, and advancement;
• RRSP Match program;
• Financial assistance to employees who wish to continue their education;
• Work/life balance, health and wellness initiatives including an excellent EAP program;
• Employee engagement programs that focus on fitness, food, and fun.

To get a taste of the Global Excel life at Global Excel life and for more information on our company, visit our Facebook page and website: