Client Care Specialist - Brandon Hills Veterinary Clinic

VetCare Canada; Brandon; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible Schedule

Vacation & Paid Time Off

Continuing education platform

Job summary

Brandon Hills Veterinary Clinic in Brandon, MB seeks a friendly Client Care/Receptionist to welcome clients and pets, check-in, answer calls, and schedule appointments. You will provide non-medical information and handle basic administrative tasks with care.

Work with RVTs and support staff in a collaborative, client-focused practice that values compassion, flexibility, and professional growth; both full-time and part-time schedules are considered.

Qualifications

• Greeting and check-in clients with warmth.
• Answering calls and booking appointments.
• Take detailed messages and provide non-medical information.
• Perform general administrative office tasks (mail, memos, reports).

Responsibilities

• greet and check-in clients in a friendly and warm manner
• screen calls, book appointments, and take detailed messages
• provide knowledgeable non-medical information to clients
• complete reports and other ad-hoc document requests

Skills

Client communication

Phone etiquette

Administrative tasks

Team collaboration

Non-medical information

Job description

Welcome, we're thrilled you are considering joining the highly skilled team at Brandon Hills Veterinary Clinic

Join our compassionate Veterinary Team at the Brandon Hills Veterinary Clinic located in Brandon, MB. We are a progressive, client-focused veterinary clinic dedicated to providing top-tier care for our patients and their families. Our team thrives on collaboration, compassion, and commitment to excellence in veterinary medicine. We are equipped with state-of-the-art facilities and a friendly, supportive atmosphere. Come join our AAHA Accredited practice where the level of patient care is what we would expect for our own pets. Brandon is a city with a small-town feel. It has all the amenities of a large city. There are several lakes within an hour's drive for summer and winter fun. Brandon is an hour south of Riding Mountain National Park and 45 minutes west of Spruce Woods Provincial Park. New Grads are always welcome. https://brandonhillsvetclinic.com/

About the Role

Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests.

Why Join The Amherst Team?

A Supportive, Collaborative Environment: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence.

Flexibility and Work-Life Balance: We understand the importance of life outside of work. Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit.

Professional Growth: Access to a continuing education platform, to develop your veterinary skills.

What The Role Can Offer

• Flexible Schedule
• Vacation & Paid Time Off

The VetCare Community Benefits

• A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members.
• A community wide social platform
• Recognition programs
• Access to our veterinary learning platform

About VetCare

VetCare (vet-care.ca) is proudly Canadian, with roots in Vancouver that have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong. With this collaborative approach, we aim to foster better outcomes for pets and the people who love them.