Office Administrator (6-month contract) - Kelowna (1126)

Trail Appliances Ltd.; Kelowna; On-site; CAD 27,000 - 38,000; Full time

Benefits offered by this job

Paid time off

Generous employee discounts

Gym membership discount

Career progression

Company events

Job summary

Trail Appliances Ltd. is seeking an Office Administrator for the Kelowna store to join a driven team and help deliver an exceptional customer experience. The role balances customer-facing duties with administration tasks, including payments, deposits, and processing transactions.

Strong communication and attention to detail are essential. The position is a full-time contract (6 months) located in the Kelowna showroom, with weekend shifts and 40-hour weeks.

Qualifications

• Experience in administrative or customer service roles.
• Fast and accurate data entry with multitasking ability.
• Experience managing customer conflicts and escalations.
• Proficiency in Microsoft Office suite.
• Weekend availability as needed.

Responsibilities

• Provide exceptional service to customers and be the first contact point.
• Answer and route incoming calls.
• Support store administration with clerical tasks and data entry.
• Collaborate with Sales and Customer Support to provide timely service.
• Proactively find ways to personalize the customer experience.
• Build relationships and work well in a team or independently.

Skills

Customer service

Excellent communication

Attention to detail

Typing 40 wpm

Weekend availability

Tools

Microsoft Office

Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

As an Office Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions.

The Office Administrator will support customers with inquiries either over the phone or in person. As the Office Administrator you are required to type at least 40 wpm; have attention to detail as you will be responsible for collecting payments; entering, posting and settling credit/debit card transactions, preparing and delivering cash and cheque bank deposits, processing financing applications, processing pickups, filing and general clerical tasks. We require someone to be very process driven and be comfortable with computer applications. Excellent communication skills a must; written and spoken.

Compensation: $23.75/hr

As the Office Administrator you will...

• Provide exceptional service to all customers and be approachable as you are their first point of contact (Hence, the smile).
• Field any incoming calls and inquiries.
• Assist in administrative duties to run store administration.
• Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
• Take initiative to find creative approaches that make each customer’s experience feel personal.
• Build relationships and a great rapport with customers.
• Teamwork – You are a team player who can also thrive independently.

We hope you are passionate about…

• Customer Service – You are a people person who uses your skills to create great rapport with customers
• Teamwork – You are a team player who can also thrive independently
• Joining a fun, fast-paced environment!

The experience we need…

• Experience working in an administrative/customer service role
• Fast and accurate data entry skills with the ability to multi-task
• Experience managing customer conflict and escalation
• Proficiency in Microsoft Office
• Must be able to work weekends when needed

Bonus Points if…

• You exude energy, enthusiasm, and positivity!
• You are willing to work additional time when necessary to complete tasks and meet deadlines

Work Environment

• Showroom environment
• Full-Time Contract for 6 months: 38-40 hours/week shifts as scheduled. May include weekend shifts. Hours Sundays 10:30am - 5pm. Weekdays and Saturdays 9:30am to 6pm
• Location: The position is located in the Kelowna Store. The admin will periodically visit the outlet to process refunds and bank deposits

Why Join Trail

• Showroom environment
• Paid time off
• Generous employee discounts
• Gym membership discount
• Career Progression
• Company events

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?