Client Care Representative (Full-Time) - Kelowna BC

Handyman Connection; Kelowna; On-site; CAD 33,000 - 37,000; Full time

Benefits offered by this job

Benefits after probationary period

Business-casual environment

Monday–Friday daytime hours

Job summary

Handyman Connection of Kelowna is seeking a Client Care Representative to support our office, customers, and craftsmen. The role emphasizes friendly customer service, scheduling, billing, and project coordination with a Monday–Friday daytime schedule.

The ideal candidate has 3–5 years in customer service or office administration, strong communication, and proficiency in Microsoft Office and CRM systems. This is a full-time, in-office position with a supportive, family-oriented workplace.

Qualifications

• 3–5 years experience in customer service or office administration (required).
• Strong verbal and written communication skills.
• Confident with Microsoft Outlook, Excel, Word, and CRM systems.
• Positive, professional, people-oriented personality.
• Strong independent judgment, ability to resolve issues without escalation.

Responsibilities

• Deliver exceptional, friendly customer service.
• Independently manage day-to-day office operations and make reasonable decisions when supervisors are unavailable.
• Coordinate schedules, manage job tracking, and support staff and customers.
• Handle billing, follow-ups, communication, and project coordination.
• Manage multiple priorities in a fast-paced setting.
• See small projects through from intake to completion.

Skills

Customer service

Office administration

Independent judgment

Communication skills

Tools

Microsoft Outlook

Excel

Word

CRM systems

Job description

Client Care Representative (Full-Time) – Kelowna British Columbia

Handyman Connection of Kelowna is a well-established, locally owned family business providing home repair and renovation services Vernon to Penticton. We are growing and looking to add a Client Care Representative to support our office, customers, and team of skilled craftsmen.

We’re looking for someone who is not only excellent with customers, but also comfortable making independent decisions and keeping things moving when management is busy or off-site. If you enjoy being the “go-to person,” this role is for you.

What You’ll Get

• $24-27/hour starting wage (based on experience)
• Supportive training and onboarding
• Positive, family-oriented workplace
• Consistent daytime schedule (no evenings or weekends)

What You’ll Do

• Provide friendly and professional customer support
• Schedule appointments and coordinate projects
• Manage billing, follow-ups, and office tasks
• Prioritize multiple tasks in a fast-paced environment
• Use good judgment to resolve issues independently

What You Bring

• 3–5 years of experience in customer service or office administration
• Strong communication skills (phone and written)
• Good Microsoft Office and computer skills
• Ability to stay organized and self-directed
• Positive attitude and willingness to pitch in

What We Offer

• $24.00–$27.00/hour starting wage (depending on experience)
• Monday–Friday, traditional business hours
• Small, professional office with a family-friendly atmosphere
• Comprehensive training and ongoing support
• Benefits after the probationary period
• Business-casual environment

Key Responsibilities

• Deliver exceptional, friendly customer service
• Independently manage day-to-day office operations and make reasonable decisions when supervisors are unavailable
• Coordinate schedules, manage job tracking, and support staff and customers
• Handle billing, follow-ups, communication, and project coordination
• Manage multiple priorities in a fast-paced setting
• See small projects through from intake to completion

Qualifications

• 3–5 years experience in customer service, office administration, or call-center environments (required)
• Strong verbal and written communication skills
• Confident with Microsoft Outlook, Excel, Word, and CRM systems
• Positive, professional, people-oriented personality
• Strong independent judgment, ability to resolve issues without escalation
• Experience in home improvement or trades (asset, not required)