Client Care Advisor / Veterinary Care Assistant

Vets for Pets; Southwestern Ontario; On-site; CAD 16,955 - 28,259; Part time

Benefits offered by this job

20% discount at Vet Group, Pets atHome

Private Healthcare Insurance

Access to discounts and cashbacks

In‑house career development

Pension

Holiday allowance

Free car parking

Job summary

Thurrock Vets for Pets is offering a part-time CCA/VCA role with shifts including 3.15pm-7.15pm on Mondays and Fridays and two consecutive weekends as a VCA. The position averages 15 hours per week in a veterinary practice, with a focus on client service and pet care.

Computer literacy and teamwork are essential for daily booking and clinical tasks. You will support clients, keep the clinic clean, manage stock, and help with operations and patient care under supervision.

Qualifications

• Experience in a patient or customer care setting is preferred but not essential.
• Ability to greet clients and pets with a friendly, professional manner.
• Excellent communication and interpersonal skills with clients and team.
• Comfort with using an online booking system and basic computer tasks.

Responsibilities

• Greet clients and their pets, provide guidance and support.
• Manage payments and future bookings confidently.
• Keep the clinic tidy, stock supplies, and assist with operations.
• Assist with routine tests and care activities as part of a small team.

Skills

Customer service

Communication

Computer literacy

Education

Experience in patient care or customer care

Tools

Online booking system

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you here at Thurrock Vets for Pets!

This is a unique role working both as a CCA and a VCA over shifts. This is a part time position working on average 15 hours per week. This will include late shifts 3.15pm-7.15pm on Mondays and Fridays as a CCA, and 2 consecutive weekends, working on Saturdays and Sundays as a VCA.

What Your Typical Day Will Look Like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

Other tasks will include keeping the clinic clean, tidy, and organised; feeding and monitoring in-patients; running clinical tests; managing stock; handling a variety of small animals; helping set up for operations and deep cleaning all areas.

The Attributes Required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• We are looking for someone who would like to build their career in customer care within the veterinary industry.
• Previous experience in a patient care or customer care background would be preferred but not essential.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference. We are happy to offer career progression for the right candidate.

Benefits

In return, we offer benefits such as:

• 20% discount at the Vet Group, Pets at Home and the Groom Room
• Private Healthcare Insurance
• Access to discounts and cashbacks
• In‑house career development opportunities
• Pension
• Holiday allowance
• Free car parking

Location: RM20 3LP

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!