Client Advisor - Toronto Yorkdale

Dolce & Gabbana S.r.l.; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

Dolce & Gabbana Canada is seeking a Client Advisor for our Toronto Yordale boutique. You will deliver exceptional service, nurture lasting client relationships, and consistently meet store sales goals while upholding the brand image.

The role requires 3+ years in luxury retail, experience with Women’s and Men’s RTW, and a passion for fashion. You will collaborate with the team to maintain operational excellence and elevate the client experience daily.

Qualifications

• 3+ years of luxury retail sales experience.
• Experience in Women’s and Men’s RTW is preferred.
• Strong client service mindset aligned with brand standards.

Responsibilities

• Provide impeccable service and act as an ambassador for the Dolce & Gabbana brand.
• Tailor client experiences to exceed expectations while supporting the team on the shop floor.
• Demonstrate thorough product knowledge and heritage to achieve monthly sales targets.
• Utilize clientele tools effectively to build and retain relationships and identify new clients.
• Maintain CRM data and update client records to enhance loyalty.

Skills

Luxury retail sales

CRM knowledge

Client relationship building

Tools

CRM tools

Job description

Dolce & Gabbana represents excellence rooted in its “Made in Italy” heritage. Every creation reflects the Brand’s commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations.

ROLE

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional Client Advisor career opportunity available at our Yordale boutique. The Client Advisor is responsible for delivering exceptional client experience while achieving individual and store sales goals. This role requires a strong understanding of luxury retail, a passion for fashion, and the ability to build lasting client relationships. The Client Advisor also supports the team in maintaining operational excellence and upholding the brand’s image and standards.

MISSION

• Provide impeccable service to our clients and be a true ambassador of the brand ensuring that every client is treated according to the Dolce & Gabbana expectations.
• Tailor the client experience in order to exceed their expectations while supporting the team by providing, mentoring and ensuring smooth running of the sales ceremony on the shop floor
• Demonstrate excellent knowledge of the products as well as of the Dolce & Gabbana history and heritage and serving as a role model by prioritizing client’s interest and consistently achieving monthly sales targets.
• Proactively using clientele tools and make the most of their time ensuring the achievement of individual and store goals, enhancing and developing the business.
• Ensure qualitative monitoring and updating (CRM), to build and retain relationships with our current customer and identify potential clients.
• Ensure the achievement of the sales goals, enhancing and developing the business
• Sourcing new clients using the CRM tools
• Maintaining and building productive long-term relationships with DG loyal clients
• Oversee the organization's sales policies, objectives and initiatives
• Assist in merchandising and maintenance of the shop floor

PROFILE

• 3+ years of Luxury Retail Sales Experience
• Experience in Women’s and Men’s RTW

A career at Dolce & Gabbana offers the opportunity to contribute to a legacy defined by creativity, craftsmanship and responsibility. Together, we continue to shape timeless fashion, while advancing the Brand’s vision of sustainable luxury.

Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world.

As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.