*Permanent* Senior Client Advisor - Vancouver

Dolce & Gabbana S.r.l.; Vancouver; On-site; CAD 65,000 - 90,000; Full time

Job summary

Dolce & Gabbana S.r.l. in Vancouver seeks a Senior Client Advisor to elevate client engagement and sales, representing a luxury brand on the store floor.

You will lead by example, deliver memorable service, and become a reference point for clients while upholding the Maison’s standards of excellence. The role requires fashion sense, product expertise, and a proactive, team-oriented attitude, with fluency in English and the local language.

Qualifications

• Prior fashion or luxury retail experience.
• Proven track record of meeting sales goals.
• Ability to build personalized looks for clients.
• Excellent communication in English and local language.
• Open-minded with audacity, authenticity, and creativity.
• Comfort with using digital tools on the sales floor.

Responsibilities

• Lead by example on the sales floor through exceptional individual sales performance and client engagement.
• Support onboarding of new Client Advisors and contribute to team development.
• Contribute to a positive, collaborative work environment through professionalism and teamwork.
• Deliver outstanding client and after-sale service to all visitors and clients.
• Identify client needs, build relationships, and grow a proactive client portfolio.
• Drive performance to exceed sales and KPI goals with a business mindset.
• Create personalized, versatile silhouettes aligned with fashion culture.
• Maintain authentic client relationships and effective communication with clients and colleagues.
• Utilize all available tools to optimize business opportunities.
• Support front and back-of-house teams and uphold company policies.

Skills

Client engagement

Sales performance

Product knowledge

English fluency

Teamwork

Customer service

Job description

Dolce & Gabbana represents excellence rooted in its “Made in Italy” heritage. Every creation reflects the Brand’s commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations.

ROLE

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional Senior Client Advisor career opportunity available at ourVancouverboutique. The Senior Client Advisor plays a key role in driving store performance through exceptional sales results and elevated client engagement. Recognized as a reference point on the sales floor, they lead by example, delivering memorable and sophisticated client experiences while consistently achieving individual sales and key performance indicators. Through strong product expertise, passion for fashion culture, and authentic client relationships, the Senior Client Advisor brings the Dolce & Gabbana universe to life and supports the smooth day-to‑day operations of the store, while upholding the Maison’s values, image, and standards of excellence.

MISSION

Responsibilities (including, but not limited to):

• Lead by example on the sales floor through exceptional individual sales performance and client engagement
• Support the onboarding of new Client Advisors and contribute to the ongoing development of team members by sharing best practices and product expertise on the sales floor
• Contribute to a positive and collaborative work environment through professionalism and teamwork on the sales floor
• Deliver outstanding and elevated client and after-sale service to all visitors and clients
• Show passion in connecting and reconnecting with clients, placing them at the center, identifying their needs and anticipating their future requests
• Cultivate a robust client portfolio to secure a proactive and growing business
• Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
• Create personalized, versatile, and timeless silhouettes for the client, demonstrating passion for the fashion culture
• Build transparent and genuine relationships with clients, creating unique and lasting connections
• Communicate in a professional and authentic way, with clients and colleagues
• Effectively use all the available tools to optimize business opportunities
• Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit
• Uphold and adhere to all company policies and operational procedures

PROFILE

• Previous experience delivering high-quality, client-focused service, ideally within fashion and accessory retail, customer service, or luxury hospitality
• Consistently delivers strong sales results and sets a high standard through elevated client engagement on the sales floor
• Demonstrates personal taste and passion for the fashion culture, with the ability to create personalized looks
• Demonstrates a natural business mindset and an entrepreneurial spirit
• Open-minded, with an appreciation for a Maison that values audacity, authenticity, and creativity
• Strong team-centric attitude and commitment to achieving common goalsAt ease with using digital tools and applications; learn fast with new technologies
• Motivation to work in a fast-paced environment, able to multitask & prioritize
• Proactive, enthusiastic, and solution-oriented
• Excellent written, oral, and listening skills, in English and local language
• Embrace change and see it as an opportunity to grow and develop

A career at Dolce & Gabbana offers the opportunity to contribute to a legacy defined by creativity, craftsmanship and responsibility. Together, we continue to shape timeless fashion, while advancing the Brand’s vision of sustainable luxury.

Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.