Client Advisor, Holt Renfrew Yorkdale Mall

Max Mara Fashion Group; Toronto; On-site; CAD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive commission

Job summary

MaxMara is seeking a retail professional to deliver an elevated client experience in a luxury setting. You will act as a trusted style advisor, support stylists, and drive relationships with clients to nurture loyalty.

Strong communication, teamwork, and independent work ethic are essential to exceed store goals and uphold brand standards across the client journey.

Qualifications

• 2–4 years of retail experience, luxury retail strongly preferred.
• RTW and/or footwear experience a plus.
• Proven success in luxury or high-end retail environments.
• Strong interpersonal, organizational, and communication skills.
• Ability to work independently while thriving in a team-based environment.

Responsibilities

• Deliver an elevated, personalized client experience reflecting luxury service standards.
• Act as a trusted style advisor, supporting stylists and store leadership.
• Build client confidence through interactive, relationship-driven selling.
• Acquire new clients while nurturing existing client books and loyalty.
• Resolve client concerns swiftly, upholding brand integrity.
• Exceed sales goals and KPI targets.
• Maintain polished, professional presence aligned with brand initiatives.

Skills

Customer service

Luxury retail

Communication skills

Teamwork

Independence

Tools

POS systems

Job description

MaxMara is a heritage luxury brand rooted in Italian craftsmanship, proudly family owned, and driven by an entrepreneurial spirit. This unique foundation allows us to invest in our people and reward performance meaningfully. As a result, all selling roles benefit from a competitive commission structure designed to recognize excellence, client dedication, and results.

THE ROLE

Client Experience & Customer Service

• Deliver an elevated, personalized client experience that reflects Bloomingdale's service standards and MaxMara's luxury positioning
• Act as a trusted style and brand advisor, supporting stylists and stepping in seamlessly in the absence of store management
• Build client confidence through engaging, interactive, and relationship-driven selling experiences
• Proactively acquire new clients while nurturing and retaining an existing client book, consistently meeting conversion and loyalty goals
• Resolve client concerns swiftly and professionally, always prioritizing satisfaction and brand integrity
• Anticipate client needs and exceed expectations without hesitation
• Consistently achieve or exceed individual and store sales goals, including all KPI targets
• Maximize every client interaction to drive long-term loyalty and repeat business
• Maintain a polished, positive, and professional presence while supporting company initiatives and business objectives

Team & Partnership

• Foster a collaborative and inclusive work environment through clear, respectful communication with peers, Management, and Corporate partners
• Support team success by sharing product knowledge, client insights, and best practices

Operations & Business Excellence

• Adhere consistently to all company policies, procedures, and operational standards
• Demonstrate working knowledge of POS systems and retail tools
• Communicate store-related issues to the Store Manager when unable to resolve independently
• Perform opening and closing duties as required
• Utilize downtime effectively to support sales floor readiness, client follow-up, and operational needs
• Uphold accountability for safeguarding company assets and minimizing shrink

Visual Standards & Product Knowledge

• Maintain a clean, organized, and visually elevated selling environment aligned with brand standards
• Ensure product presentation is consistently on brand and client ready
• Possess strong, up-to-date knowledge of all product categories to confidently advise clients

WHO YOU ARE

• Minimum 2-4 years of retail experience, luxury retail strongly preferred
• RTW and/or footwear experience a plus
• Proven success in luxury or high-end retail environments
• Strong interpersonal, organizational, and communication skills
• Ability to work independently while thriving in a team-based environment

Max Mara is an Equal Opportunity Employer. M/F/D/V