Client Advisor (Keyholder)

Brobston Group; Toronto; On-site; CAD 38,000 - 56,000; Full time

Job summary

Brobston Group in Toronto, Canada is seeking a Client Advisor to serve as a trusted brand ambassador, delivering exceptional client service and achieving individual sales goals.

The role builds lasting client relationships through product expertise and a client-focused sales approach while contributing to boutique performance. It requires luxury retail experience and flexibility with hours.

Qualifications

• At least 3 years of retail sales and client service experience.
• Strong drive for business results and a passion for creativity, fashion, and the brand.
• Ability to work varied hours including nights, weekends, and holidays as needed.
• Ability to operate store and office equipment and to stand for extended periods, handle merchandise and fixtures, and lift at least 30 pounds.

Responsibilities

• Deliver outstanding service in person, over the phone, and through electronic communication.
• Develop and maintain strong client relationships through effective communication, organization, and follow-through.
• Use product expertise and selling ceremonies to achieve individual sales goals and support boutique performance.
• Follow store security procedures, including locking and securing the premises as needed.

Skills

Retail sales

Client service

Brand passion

Communication

Job description

Summary

The Client Advisor serves as a trusted brand ambassador, delivering excellent client service and achieving individual sales goals. The role builds lasting client relationships through product expertise and a client-focused sales approach while contributing to boutique performance.

Responsibilities

• Deliver outstanding service in person, over the phone, and through electronic communication.
• Develop and maintain strong client relationships through effective communication, organization, and follow-through.
• Use product expertise and selling ceremonies to achieve individual sales goals and support boutique performance.
• Follow store security procedures, including locking and securing the premises as needed.

Requirements

• At least 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment.
• Strong drive for business results and a passion for creativity, fashion, and the brand.
• Ability to work varied hours and days, including nights, weekends, and holidays as needed.
• Ability to operate store and office equipment and to stand for extended periods, handle merchandise and fixtures, and lift at least 30 pounds.