Client Advisor

Brobston Group; Vancouver; On-site; CAD 42,000 - 65,000; Full time

Job summary

Delvaux in Vancouver seeks a Client Advisor to cultivate exceptional client relationships and deliver personalized, memorable service. The role drives local and international sales while upholding brand standards and boutique presentation.

You will engage clients with product expertise, maintain stock and visuals, and anticipate needs to exceed expectations. The position requires 3+ years in luxury retail and fluency in English, with additional languages considered an asset.

Qualifications

• At least 3 years of luxury retail experience with a proven client relationship track record.
• Exceptional interpersonal, communication, and active listening abilities.
• Impeccable presentation, passion for the brand, and commitment to excellence.
• Proficiency with relevant computer applications and fluent English; additional languages are an asset.

Responsibilities

• Welcome and engage local and international clients, building lasting relationships.
• Achieve sales targets through product expertise and personalized recommendations.
• Maintain boutique presentation, product availability, and visual merchandising standards.
• Elevate service quality by anticipating client needs and exceeding expectations.
• Share insights with management on client preferences and market trends.

Skills

Luxury retail experience

Client relationship management

Interpersonal skills

Communication skills

Active listening

Presentation

English fluency

Additional languages (asset)

Job description

Summary

The Client Advisor cultivates exceptional client relationships and delivers personalized, memorable service. The role drives individual sales objectives while representing Delvaux's luxury leather goods and brand standards.

Responsibilities

• Welcome and engage local and international clients, building lasting relationships and loyalty.
• Achieve sales targets through product expertise, personalized recommendations, and an exceptional client journey.
• Maintain product availability, boutique presentation, and visual merchandising standards.
• Elevate service quality by anticipating client needs and exceeding expectations.
• Share insights with management on client preferences, market trends, and product performance.

Requirements

• At least 3 years of luxury retail experience, with a proven record in client relationship management.
• Exceptional interpersonal, communication, and active listening skills.
• Impeccable presentation, passion for the brand, and commitment to excellence.
• Proficiency in relevant computer applications and fluency in English; additional languages are an asset.