Claims Specialist

HUB International; Windsor; On-site; CAD 78,000 - 97,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Paid time off

Wellbeing program

Tuition reimbursement

Job summary

The Claims Specialist at HUB International in Windsor, ON, acts as a liaison and advocate between clients, adjusters, and internal teams to ensure optimal claims handling and superior service. Travel may be required for client meetings.

You will analyze trends, interpret policy wording, and maintain accurate electronic claims files through Epic while supporting both Commercial and Personal Lines practices. 10% travel expected.

Qualifications

• 7 years in a claims role with broker, carrier, or adjuster experience.
• Strong customer service orientation for internal and external clients.
• Excellent communication and presentation skills with clients up to C‑level.

Responsibilities

• Provide end‑to‑end claims support and advocate for a satisfactory resolution.
• Guide internal teams on claims processes and prepare loss run reports.
• Counsel on pre‑loss, loss, and post‑loss scenarios and coordinate with experts as needed.

Skills

Claims experience

Customer service

Communication

Organization

Time management

Tools

Epic

Microsoft Office

Job description

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here.

About The Role

The Claims Specialist works as a liaison and claims advocate between internal and external clients and adjusters to ensure optimal claims handling, and superior claims service. This is a great opportunity for an Insurance Broker, Claims Adjuster, or Insurance Professional. This role reports into the SVP, Claims. Travel may be required at times for client meetings

What You’ll Do

• Providing support to HUB clients on all claims related matters throughout the entire claims process and to advocate on behalf towards a satisfactory claims resolution.
• Providing guidance to internal teams on the claims process and building knowledge and capability through reporting for large clients, generating loss run reports and advising on general claims questions.
• Providing support pre-loss, during a loss and post-loss by providing claims counselling and engaging experts as necessary.
• Analyzing claim trends to ensure alignment with loss control procedures.
• Effectively analyze and interpret policy wording.
• Working closely with the Commercial and Personal Lines Practices
• Providing status updates to Client and Account Teams and providing appropriate consulting and guidance where required.
• Maintaining accurate and up-to-date electronic claims files through Epic.

Qualifications and expertise that pave the way for Success

• 7 Years in a claims role with a broker, insurance carrier, independent adjuster
• RIBO License Required
• Claims experience an asset
• Strong customer service orientation (internal and external)
• Self-starter and strong initiative
• Computer Proficient in Microsoft Office: Word, Excel, and Outlook
• Strong sense of urgency, attention to detail and ability to manage requirements of the role effectively
• Ability to manage conflicting priorities effectivelyEffective communication, negotiation and presentation skills with clients up to the C-Level/President Tor
• Providing support to HUB clients on all claims-related matters throughout the entire claims process and advocating on behalf towards a satisfactory claims resolution.
• travel: 10% for client meetings

Elevate Your Career with HUB International

Choosing HUB International means aligning your career with a premier insurance brokerage. Our expansive network, powered by over 20,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into your values and vision, we invite you to explore: https://www.hubinternational.com/en-CA/about-us/.

Your Advancement and Well-being: Our Priority

At HUB, we place immense value on the well-being and professional development of our team.

• Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.
• Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.
• Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.
• Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding.

Service: Our Ethos

At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.

If you require assistance or accommodation at any stage of the recruitment process, we encourage you to let us know—we’re here to support you. At HUB, building an inclusive workplace isn’t just part of what we do—it’s at the heart of who we are..

What we offer you

• Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
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The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of this website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

The expected salary range for this position is $78,000 to $97,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.