Commercial Lines Account Assistant, Real Estate

HUB International; Toronto; On-site; CAD 48,000 - 50,000; Full time

Benefits offered by this job

Work-Life Balance

Professional Growth

Industry Support

Exclusive Perks

Job summary

HUB International in Toronto is seeking a Commercial Lines Account Assistant, Real Estate to support our insurance accounts. You will manage client files, renewals, and policy documentation, while working with underwriters and clients to ensure smooth service delivery.

The role emphasizes accuracy, client-focused communication, and collaboration within a national broker network. A 1–2 year background in commercial insurance is typical for success in this position.

Qualifications

• Valid RIBO licence.
• Typically 1–2 years of commercial insurance experience.
• Experience in market negotiations on commercial policies is an asset.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience with Applied EPIC or similar broker management systems.

Responsibilities

• Manage commercial client accounts, renewals, policy docs, submissions, binders, certificates, and invoicing.
• Maintain accurate digital and physical client files per HUB standards and broker systems.
• Respond to inquiries, prepare renewal packages, and participate in client meetings.
• Review policies, calculate provincial taxes, prepare premium finance quotes, and ensure doc accuracy.
• Monitor receivables, assist with collections, and help minimizeDSO.
• Coordinate with underwriters on submissions and follow up on outstanding items.
• Track abeyances, expiries, and reporting requirements.
• Provide admin support: database management, third-party requests, and insurance research.
• Ensure file management compliance and prepare files for storage.

Skills

RIBO Licence

Commercial insurance

Negotiation

Account management

Attention to detail

Team player

Proactive client service

MS Office

Pivot tables

Tools

Applied EPIC

Job description

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here.

About The Role

We’re looking for a strong Commercial Lines Account Assistant, Real Estate to support our Commercial Lines Insurance accounts in Toronto.

What You’ll Do

Manage commercial client accounts, including renewals, policy documentation, submissions, binders, certificates, and invoicing. Maintain accurate digital and physical client files in compliance with HUB standards and broker management systems. Support clients by responding to inquiries, preparing renewal packages, and participating in client meetings. Review and proof policies, calculate provincial taxes, prepare premium finance quotes, and ensure accuracy of account documentation. Monitor receivables, assist with collections, and help minimize Days Sales Outstanding (DSO). Coordinate with underwriters on submissions, follow up on outstanding items, and support market negotiations for commercial policies. Track abeyances, expiries, and reporting requirements to ensure timely processing and service delivery. Perform administrative support tasks, including database management, third-party requests, and insurance-related research. Ensure compliance with HUB standards in file management, including preparing files for storage.

What You’ll Need for Success

• Valid RIBO will be an assent
• Typically, 1-2 years of commercial insurance experience
• Experience in market negotiations on commercial policies is an asset
• Results-oriented and passionate, with a strong sense of accountability and client management skills
• Detail-oriented with strong organization and prioritization skills
• A Solid team player who also possesses independence of thought
• Proactive client-focused approach with effective negotiation and follow-up skills
• Proficient in Microsoft Office: Word, Excel (formulas and pivot tables), PowerPoint and Outlook
• Experience with Applied EPIC or similar insurance broker management systems

Elevate Your Career with HUB International

Choosing HUB International means aligning your career with a premier insurance brokerage. Our expansive network, powered by over 20,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into our values and vision, we invite you to explore: https://www.hubinternational.com/en-CA/about-us/.

Your Advancement and Well-being: Our Priority

At HUB, we place immense value on the well-being and professional development of our team. Here’s what you can look forward to as part of the HUB Team:

• Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.
• Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.
• Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.
• Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding

Service: Our Ethos At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference. If you require assistance or accommodation at any stage of the recruitment process, we encourage you to let us know—we’re here to support you. At HUB, building an inclusive workplace isn’t just part of what we do—it’s at the heart of who we are.

The expected salary range for this position is $48,000 to $50,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

AI and Automation Notice:

HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.

What we offer you

We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career. Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

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The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization. We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.