Claims Solutions Specialist

Accomsure; Calgary; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible Health Coverage

Banking Discounts (BMO Bank at Work)

Employee Reward & Recognition Program

Global Travel Savings

Team Events

Dry Cleaning Discounts

Job summary

Accomsure is seeking a Customer Solutions Coordinator in Calgary to drive end-to-end claims with speed, accuracy and empathy. You will own intake, data entry, and client communications, coordinating with policyholders, adjusters and property managers.

The role blends in-office days Thursday, Friday and Monday with work-from-home on weekends, offering a fast-paced environment for organized, proactive professionals who thrive under pressure and value exceptional service.

Qualifications

• Post-secondary education or experience in business, hospitality, real estate, or a related field is an asset, although not required.
• Strong skills in organisation, multitasking, and problem-solving, able to keep work moving forward under pressure.
• Proven ability to deliver outstanding client service, balancing empathy with efficiency.
• Must be fluent in English, Quebecois French is considered an asset.
• Proficiency with MS Office and the ability to quickly learn new systems.

Responsibilities

• Own the intake and progression of new claims, gathering requirements, entering data into our CRM, and ensuring smooth end-to-end handling.
• Proactively resolve client inquiries on our claims line, delivering solutions that balance efficiency and exceptional service.
• Maintain accurate claim records and documents, driving accuracy in every step of the process.
• Guide policyholders through the temporary housing journey with empathy and clarity, ensuring they feel supported at each stage.
• Match clients to suitable housing solutions, balancing urgency, requirements, and available inventory.
• Prepare leases, contracts, authorizations, and paperwork while ensuring deadlines are met.
• Manage competing priorities by organising workload, addressing urgent tasks, and keeping claims moving forward without delay.
• Act as the central liaison between policyholders, adjusters, and property managers, pushing progress and resolving obstacles quickly.
• Monitor billing accuracy, produce statements, and follow up on outstanding payments with persistence.
• Adapt to changing requirements and shifting repair schedules while ensuring momentum is maintained.
• Support the broader Accomsure team by jumping in wherever needed to ensure success.

Skills

Organization

Multitasking

Problem-solving

Client service

English fluent

French asset

Education

Post-secondary education or experience in business/real estate/ hospitality

Tools

MS Office

Job description

Accomsure is seeking a Customer Solutions Coordinator in Calgary to drive end-to-end claims with speed, accuracy and empathy. You will own intake, data entry, and client communications, coordinating with policyholders, adjusters and property managers.

The role blends in-office days Thursday, Friday and Monday with work-from-home on weekends, offering a fast-paced environment for organized, proactive professionals who thrive under pressure and value exceptional service.