Administrative Assistant | Claim Support

Coast Claims Insurance Services; Kamloops; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits package & EAP

RRSP matching

Six paid sick days

Healthy work-life balance

Paid vacation entitlement

Mon-Fri, 8:30–16:30

Collaborative team environment

Meaningful work supporting clients

Job summary

Coast Claims Insurance Services, an independent adjusting firm in Western Canada, is seeking an organized Administrative Assistant (Claims Support) to join our team. You will provide essential administrative and claims support to our adjusters, helping ensure claims are managed efficiently and clients receive outstanding service.

This role focuses on file management, document preparation, billing administration, and client service while working with experienced insurance professionals.

Qualifications

• Administrative or office support experience in professional services environments.
• Strong organizational skills and ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• High attention to detail and commitment to accuracy.
• Experience preparing professional correspondence, reports, and business documents.
• Proficiency in Microsoft Office applications (Word/Outlook/Excel).
• Data entry and keyboarding skills.
• Professional judgment and discretion with confidential information.
• Experience with invoicing or accounts receivable is a plus.

Responsibilities

• Provide administrative and claims support to a team of adjusters.
• Prepare, proofread, and process reports, correspondence, invoices, and other claim-related documents.
• Open, maintain, and update electronic claim files and information systems.
• Support billing, invoicing, accounts receivable, and payment processing activities.
• Coordinate claim-related documentation, requests, and supporting information.
• Deliver professional reception and customer service to clients, vendors, and stakeholders.
• Help ensure claims files are managed accurately, efficiently, and in accordance with company procedures.

Skills

Administrative experience

Organizational skills

Written and verbal communication

Attention to detail

Document preparation

MS Office proficiency

Data entry

Confidentiality

Invoicing/Accounts receivable asset

Tools

Microsoft Word

Outlook

Excel

Job description

Join a Team That Makes a Difference

Coast Claims Insurance Services is an independent adjusting firm providing professional claims services across Western Canada. Our team is committed to delivering responsive, professional, and compassionate support to clients and insurance partners while fostering a collaborative workplace for our employees.

We are seeking a highly organized and detail-oriented Administrative Assistant (Claims Support) to join our team.

In this role, you will provide essential administrative and claims support to our adjusters, helping ensure claims are managed efficiently and clients receive outstanding service. This position is ideal for someone who enjoys working in a fast-paced professional environment, thrives on organization and accuracy, and takes pride in supporting others.

As a key member of the team, you will contribute to file management, document preparation, billing administration, and client service while working closely with experienced insurance professionals.

What You'll Do

• Provide administrative and claims support to a team of adjusters.
• Prepare, proofread, and process reports, correspondence, invoices, and other claim-related documents.
• Open, maintain, and update electronic claim files and information systems.
• Support billing, invoicing, accounts receivable, and payment processing activities.
• Coordinate claim-related documentation, requests, and supporting information.
• Deliver professional reception and customer service to clients, vendors, and stakeholders.
• Help ensure claims files are managed accurately, efficiently, and in accordance with company procedures.

What You'll Bring

• Administrative or office support experience, preferably within insurance, legal, financial, or other professional services environments.
• Strong organizational skills and the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• High attention to detail and a commitment to accuracy.
• Experience preparing professional correspondence, reports, and business documents.
• Proficiency in Microsoft Office applications, including Word, Outlook, and Excel.
• Strong data entry and keyboarding skills.
• Professional judgment and discretion when handling confidential information.
• Experience with invoicing, accounts receivable, or bookkeeping processes is considered an asset.

Why Join Coast Claims?

At Coast Claims, we recognize that our people are our greatest asset. We are committed to providing a supportive and professional work environment where employees can contribute and maintain a healthy work-life balance.

We offer:

• Comprehensive benefits package & Employee Assistance Program (EAP)
• Company-matching RRSP program
• Six paid sick days annually
• A healthy work-life balance
• Paid vacation entitlement
• Monday to Friday, 8:30 a.m. to 4:30 p.m.
• Supportive and collaborative team environment
• Meaningful work supporting clients through challenging situations

Coast Claims Insurance Services is committed to fostering an inclusive and respectful workplace. We welcome applications from all qualified individuals and encourage candidates from diverse backgrounds to apply.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.