Customer Experience & Claims Specialist

CSN Collision; Calgary; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Flexible Health Spending Account

Job summary

A leading collision repair company in Calgary is hiring a customer service specialist to manage client inquiries and administrative tasks. In this role, you will handle customer and vendor communications, process invoices, and ensure a smooth workflow for repairs. The ideal candidate should possess strong customer service experience, excellent communication skills, and a valid driver's license. This position offers a competitive salary and a flexible health spending account.

Qualifications

• 3 to 5 years of experience in customer service is preferred.
• Automotive parts experience is a bonus.
• Valid driver's license is required.

Responsibilities

• Handle inquiries from customers and vendors via phone and email.
• Accurately process invoices and payments.
• Coordinate appointments and manage schedules.
• Maintain organized filing systems and update management systems.
• Assist with office administration and maintain workspace.

Skills

Customer service experience

Communication skills

Problem-solving skills

Tools

ARMS system

Mitchell and Reynolds

Collision Link

Progi Parts

Job description

A leading collision repair company in Calgary is hiring a customer service specialist to manage client inquiries and administrative tasks. In this role, you will handle customer and vendor communications, process invoices, and ensure a smooth workflow for repairs. The ideal candidate should possess strong customer service experience, excellent communication skills, and a valid driver's license. This position offers a competitive salary and a flexible health spending account.