Claims Care Advisor II

albertamotorassociation; Edmonton; On-site; CAD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

RRSP Program

AMA discounts

Unlimited learning opportunities

Paid vacation and ME Day

Job summary

Alberta Motor Association is seeking a customer-focused claims specialist in a hybrid role in Calgary or Edmonton. You will guide policyholders through the claims process, respond to inquiries, and help manage settlements and related tasks.

The ideal candidate has a high school diploma, strong communication and computer skills, and a passion for empathetic service. Insurance knowledge is a plus and AMA discounts apply.

Qualifications

• High school diploma required; demonstrated service excellence.
• Excellent telephone and computer skills with professional communication.
• Willingness to pursue ongoing education within Insurance.
• Ability to provide empathetic, customer-focused service.
• Knowledge of claims procedures and/or insurance policies is a plus.

Responsibilities

• Answering and responding to claims inquiries and intake, guiding each claim to closure.
• Manage rental, total loss, and cash settlements; process payments and subrogation tasks.
• Adhere to claims handling practices per company policies and regulatory requirements.

Skills

Customer service

Communication

Phone etiquette

Computer skills

Empathy

Education

High school diploma

Job description

YOU'RE ALL ABOUT GOING THAT extra MILE TO HELP others .

Location: Calgary or Edmonton, Hybrid

How many times have people said to you "you're such a good listener?" Or, "I knew I could count on you." In fact, the only thing you love more than providing excellent customer service, is knowing you're giving someone that important peace of mind by helping them through the claims process. We're looking for someone like you to provide excellent customer service through communicating the claims process and creating expectations that lead to peace of mind and confidence for the policy holder.

WHAT MOVES YOU

• You enjoy working with a dynamic team while having the opportunity to share your knowledge, decision making and expertise confidently.
• You not only have a way with people; your communication is top-notch both verbally and written.
• New challenges and daily tasks? No problem! You excel at juggling your day, by prioritizing, planning and organizing your tasks in a fast-paced environment.
• You're not only an ace problem solver, you have an eagle eye for detail, and you're pretty good at thinking fast on your feet.
• You understand that sometimes all a person needs is empathy - and you've got that in spades. Delivering exceptional customer service is your priority.

WHAT YOU'LL DO

• Report to the Supervisor, Claims Care Team.
• Answering and responding to claims inquiries, claim intake and managing each claim to closure through various channels.
• Responsible for rental management, total loss and cash settlements, processing payments, subrogation, and some administration tasks.
• Adhering to the claims handling practices in accordance to company policies and procedures.
• Ensure claims handling practices adhere to legislative and regulatory requirements.

WHAT YOU'VE DONE

• You have a high school diploma.
• You demonstrate service excellence.
• You have excellent telephone and computer skills.
• Your ability to communicate is equally matched by your excellent telephone etiquette and professionalism.
• You have a willingness to pursue ongoing education within Insurance.
• You'll get bonus points if you have knowledge of claims procedures and/or insurance policies.

WHAT YOU'LL GET

• Competitive salary.
• Flexible benefits.
• RRSP Program.
• Great AMA discounts.
• Unlimited learning opportunities.
• Paid vacation and ME Day.

WORK MODEL: Hybrid-Light