Claims Manager, Delegated Author

Western Financial Group; Winnipeg; On-site; CAD 95,000 - 105,000; Full time

Job summary

A leading insurance firm is seeking a Claims Manager to provide guidance and coaching to a remote team, manage claims adjudication, and settle complex insurance claims. Candidates should have a General Insurance Level 2 License and experience leading claims teams. This full-time remote position offers a salary range of $95,000 - $105,000 and includes generous benefits such as 3 weeks' vacation and wellness days.

Benefits

3 weeks' vacation

14 wellness days

100% employer-paid group benefits

Company matching investment and savings programs

Qualifications

• Experience leading a team of adjusters.
• Intuitive understanding of policy wordings.
• Ability to negotiate and settle complex claims.

Responsibilities

• Provide guidance and coaching to your team.
• Manage group and individual claims adjudication process.
• Investigate, evaluate, and settle large or complex claims.

Skills

General Insurance Level 2 License

Leadership

Negotiation skills

Understanding of policy wordings

Proficiency with Microsoft Office

Education

CAIB / CIP (preferred)

Job description

Here is what a typical day looks like

• Provide guidance and coaching to your team, identifying succession goals
• Manage group and individual claims adjudication process, including reviewing and delegating open files
• Investigate, evaluate, negotiate, and settle large or complex property, auto, casualty, and liability claims
• Manage, coordinate, and control the Claims Handling Authorities granted by insurers, including supervision of Claims Bordereau’s
• Determine coverage, establish and maintain claims reserves, and process payments within established authority levels
• Participate in and support new product development, including developing, interpreting, and training on new policy wordings
• Manage and ensure performance of the delegated authority
• Develop and maintain claims systems, procedures, and service standards
• Responsible for vendor management and adherence to our established Service Level Agreements
• Liaise as our company representative with all external insurance partners
• Champion, communicate, and implement corporate initiatives, policies, and procedures
• Review weekly and monthly KPIs and make recommendations to meet targets, including pricing and loss ratios

The value you bring

• General Insurance Level 2 License required; CAIB / CIP preferred
• If you do not have a license, it must be acquired within three months of your start date
• Progressive diversified career within Claims including large commercial loss
• Experience leading a team of adjusters; ability to stay connected with a remote team and adapt approach to engage different personality types
• Intuitive understanding of policy wordings and coverages
• Proficiency with technology such as Microsoft Office products is an asset

Hours : 37.5 hours / week – Full Time, Permanent

Location : Remote in Canada

Salary range : $95,000 - $105,000 (negotiable)

Requisition : 81992

At Western, we prioritize the well-being of our employees and are committed to fostering an inclusive environment that values diversity within our communities. We strive to create a workplace that is accessible, equitable, and supportive, ensuring that all team members feel valued and can thrive in their roles. As an equal opportunity employer, we welcome applicants from all backgrounds, and we encourage individuals to apply even if their experience does not fully meet all the criteria listed.

If you need assistance or have questions about requesting reasonable accommodation, please feel free to reach out to us at any time during the hiring process by contacting our Talent Acquisition team at [e-mail] or reviewing our Careers Page on our website.

We value our employees and offer programs that enhance their lives. Eligible employees receive 3 weeks' vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits.

For over 20 years, community support has been integral to our culture through the Western Financial Group Communities Foundation.