Claims Concierge Specialist (Hybrid) — Customer Care

Gore-Mutual-Insurance-Company; Cambridge; Hybrid; CAD 49,000 - 73,000; Full time

Benefits offered by this job

Hybrid work model

Discretionary bonus program

Extended health and dental benefits

Job summary

Gore Mutual Insurance Company is hiring a Claims Customer Service Representative (Concierge) in Cambridge. This role handles calls from customers and brokers, assists with first notice of loss, and can make basic adjusting decisions in the absence of a dedicated advisor.

The position offers hybrid work with in-person attendance required twice a week, a salary range of $48,500–$73,000 CAD depending on experience, and eligibility for a discretionary bonus plus a comprehensive rewards package.

Qualifications

• Minimum 1 year of experience in a customer service role.
• Exceptional customer service and communication skills.
• Working knowledge of Microsoft Office Suite programs.
• Experience in Claims would be considered an asset.
• CIP designation or working towards completion would be considered an asset.
• Able to multi‑task and manage competing priorities in a fast-paced, dynamic work environment.

Responsibilities

• Handle incoming calls from customers, brokers, vendors and third parties, to provide support and service within the claims process.
• Take first notice of loss information on new claims and assign services (rental, etc).
• Answer questions on existing claims.
• Make adjusting decisions on claims in the absence of dedicated advisors, exercising the same monetary and decision‑making authority as an Associate Advisor, APD.
• Assist in general Auto claims handling when possible/required due to adjuster illness, vacation, etc.
• Assign all broker‑reported and phone‑intake Auto and Personal Property claims to the appropriate adjuster using the skills matrix tool.

Skills

Customer service

Communication

Microsoft Office

Education

CIP designation (asset)

Tools

Microsoft Office

Job description

Gore Mutual Insurance Company is hiring a Claims Customer Service Representative (Concierge) in Cambridge. This role handles calls from customers and brokers, assists with first notice of loss, and can make basic adjusting decisions in the absence of a dedicated advisor.

The position offers hybrid work with in-person attendance required twice a week, a salary range of $48,500–$73,000 CAD depending on experience, and eligibility for a discretionary bonus plus a comprehensive rewards package.