Associate Claims Advisor Auto

Kibbi; Cambridge; Hybrid; CAD 49,000 - 73,000; Full time

Benefits offered by this job

Extended health benefits

Dental benefits

Disability insurance

Retirement plan matching

Paid time off

Recognition programs

Job summary

Gore Mutual is hiring an Associate Auto Claims Advisor in Cambridge, Ontario. This hybrid role blends in-office and remote work two days per week, supporting customers and brokers through claims investigations, settlements, and payments.

We seek 1–3 years of customer service, an undergraduate degree, and interest in CIP. Strong communication, empathy, and decision-making are essential to succeed in a fast-paced environment.

Qualifications

• 1-3 years of customer service experience required.
• Undergraduate or post-secondary degree preferred.
• Insurance industry, call center or brokerage experience helpful.
• Interested in pursuing CIP designation.
• Strong computer skills and Microsoft Office knowledge.
• Effective written and verbal communication.
• Sound judgment and decisiveness in decisions.
• Strong empathy and resilience.

Responsibilities

• Investigate claims and determine coverage under policy.
• Inform and educate customers about the claims process.
• Arrange vendor services (repairs, appraisals, rentals, towing).
• Process claims payments and enter data accurately.
• Deliver exceptional customer service to customers and brokers.
• Ensure claim reserves and payments align with policies.
• Review appraisal findings and guide settlement processes.
• Assess loss details to confirm coverage, order reports as needed.

Skills

Customer service

Communication

Microsoft Office

Decision making

Empathy

Resilience

Insurance knowledge

Education

Undergraduate degree

CIP designation (pursuit)

Tools

Microsoft Office Suite

Job description

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company—as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability.

Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us.

Are you looking for an exciting opportunity that will take your career to the next level? Here is your chance to make a difference by helping people who have experienced loss and misfortune as an Associate Claims Advisor, Auto.

It’s an innovative and challenging role that requires exceptional customer service and attention to detail. If you thrive in dynamic, fast-paced environments where you can provide support and guidance, investigate, negotiate and settle claims, then the Associate Auto Claims Advisor role is for you.

This position could be the perfect opportunity to jump-start your career, and the possibilities to grow and develop are endless. When you join our Claims team, you are not just starting a new job, you are starting your career at Gore Mutual.

Responsibilities:

• Investigate claims and determine coverage under a customer’s policy.
• Inform and educate customers about the claims process.
• Arrange and coordinate required vendor services (repairs, appraisals, rentals, towing).
• Process claims payments and ensure accurate information is captured within our claims system.
• Deliver exceptional customer service to our customers and brokers.
• Ensure claim reserves and payments are accurately entered and processed in accordance with corporate policies and procedures.
• Review appraisal findings and guide customers through the valuation and settlement process, including documentation and payment issuance.
• Assess loss details and damage areas to confirm coverage applicability, including ordering police reports and contacting witnesses when necessary.

Requirements:

• 1-3 years of prior customer service experience required
• Undergraduate or post-secondary degree is preferred
• Insurance industry experience, call center experience, or experience within a brokerage setting is helpful
• Interested in pursuing a CIP (Chartered Insurance Professional Designation)
• Strong computer skills and knowledge of Microsoft Office Suite
• Effective Communication Skills: Ability to convey information clearly and effectively, both verbally and in writing, to ensure mutual understanding and collaboration among team members and stakeholders
• Sound Judgment & Decision-Making Skills: Capability to analyze situations, consider various perspectives, and make well-informed decisions
• Strong Empathy: Demonstrating a deep understanding of and sensitivity to the feelings, thoughts, and experiences of others, fostering a positive customer experience
• Resilience: Maintaining composure and a positive attitude in the face of challenges, setbacks, and stressful situations, while continuing to work towards achieving goals

Please note that this role operates in a hybrid environment, with two days a week expected in our Cambridge Ontario office.

The expected base salary range for this position is $48,500-$73,000. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

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Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.

If you require accommodation because of a disability, we will work with you to meet your needs. Contact us [[e-mail]] and a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.