Claims Associate

Walmart Canada; Langford; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Canada seeks a Claims Associate to support inventory accuracy and store profitability by properly handling damaged and returned merchandise in line with company guidelines. This role collaborates with vendor partners, associates, and customers to secure credits, maintain inventory control, and sustain smooth store operations.

The position emphasizes strong attention to detail and excellent customer service to protect company assets and contribute to a positive shopping and work

Qualifications

• Age 16 or older.
• Ability to work evenings, weekends and holidays as needed.
• Able to lift up to 20 lbs and occasionally 50 lbs.

Responsibilities

• Handle damaged and returned items promptly and accurately.
• Process returns, vendor requests, recalls and donations with required paperwork.
• Keep the claims area safe, neat and organized and follow safety procedures.
• Follow company claims procedures and complete forms to reduce chargebacks.
• Support store programs by completing CVP tasks per current systems.
• Coordinate with Office Support and Store Delivery teams as needed.

Skills

Attention to detail

Customer service

Inventory accuracy

Job description

Position Summary...

The Claims Associate at Walmart Canada plays an important role in supporting inventory accuracy and store profitability by ensuring proper handling of damaged and returned merchandise in accordance with Company guidelines. This role works closely with vendor partners, associates, and customers to secure appropriate credits, maintain inventory control, and support smooth store operations. By combining strong attention to detail with excellent customer service, the Claims Associate helps protect company assets while contributing to a positive shopping and work environment.

What You'll Do...

Handle Damaged and Returned Items

Scans damaged and stolen items quickly and correctly to help prevent loss.

Process Returns and Vendor Requests

Prepares returns, vendor requests, recalls, and donation items by completing required paperwork, packing, and shipping on time.

Keep the Claims Area Safe and Clean

Keeps the claims area neat, clean, and safe by following proper lifting, ladder use, and chemical disposal procedures.

Follow Claims Procedures

Follows Company rules for handling damaged and recalled items, keeps claims up to date, and completes required forms for older claims to reduce chargebacks.

Support Store Programs

Completes Customer Value Program (CVP) tasks as assigned and follows current systems and processes.

Work With Other Teams

Provides support to the Office Support Associate and Directs Store Delivery Associate when needed.

Flexibility (Availability/Work Schedule)

• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment

• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $19.20.

Le taux horaire minimum pour ce poste débute à 19.20.

Minimum Qualifications

Age - 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

860 LANGFORD PKWY, LANGFORD, BC V9B 2P3, Canada

Important Note

To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.