(CAN) Claims Associate PT

Walmart Canada; Vancouver; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Canada in Vancouver is seeking a Claims Associate to help ensure inventory accuracy by handling damaged and returned merchandise and coordinating with vendors and customers for appropriate credits. This role supports store operations and protects assets while delivering strong customer service.

The position emphasizes attention to detail and the ability to work with cross-functional teams to maintain smooth store operations. Shifts may include evenings, weekends, and holidays.

Qualifications

• No formal experience required beyond age 16.
• Ability to follow established procedures and paperwork.
• Willingness to work a variety of shifts, including evenings and weekends.

Responsibilities

• Handle damaged and returned items by scanning quickly and correctly to prevent loss.
• Process returns, vendor requests, recalls, and donations with proper paperwork, packing and shipping on time.
• Keep the claims area safe, clean, and organized by following safety procedures.
• Follow company rules for handling damaged and recalled items, keep claims up to date, and complete required forms for older claims to reduce chargebacks.
• Support store programs by completing CVP tasks and following current systems and processes.
• Collaborate with other teams; provide guidance to the Office Support Associate and Directs Store Delivery Associate when needed.
• Be flexible with shifts, including evenings, weekends, and holidays, based on business needs.

Skills

Attention to detail

Customer service

Inventory control

Job description

Position Summary

The Claims Associate at Walmart Canada plays an important role in supporting inventory accuracy and store profitability by ensuring proper handling of damaged and returned merchandise in accordance with Company guidelines. This role works closely with vendor partners, associates, and customers to secure appropriate credits, maintain inventory control, and support smooth store operations. By combining strong attention to detail with excellent customer service, the Claims Associate helps protect company assets while contributing to a positive shopping and work environment.

What You\'ll Do

• Handle Damaged and Returned Items: Scans damaged and stolen items quickly and correctly to help prevent loss.
• Process Returns and Vendor Requests: Prepares returns, vendor requests, recalls, and donation items by completing required paperwork, packing, and shipping on time.
• Keep the Claims Area Safe and Clean: Keeps the claims area neat, clean, and safe by following proper lifting, ladder use, and chemical disposal procedures.
• Follow Claims Procedures: Follows Company rules for handling damaged and recalled items, keeps claims up to date, and completes required forms for older claims to reduce chargebacks.
• Support Store Programs: Completes Customer Value Program (CVP) tasks as assigned and follows current systems and processes.
• Work With Other Teams: Provides support to the Office Support Associate and Directs Store Delivery Associate when needed.
• Flexibility (Availability/Work Schedule): Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs.

Potential Challenges in this Role

• High Task Volume in a Fast-Paced Environment
• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

Why you\'ll enjoy working here

• Energetic, Fast-Paced Environment: Thrive in a dynamic setting where every day brings something new.
• Appreciation for Your Efforts: Your contributions are recognized and valued.
• Career Growth Opportunities: Build your skills and advance your career with us.
• Meaningful Impact: Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $19.20.

Le taux horaire minimum pour ce poste débute à 19.20.

Minimum Qualifications

• Age - 16 or older

Preferred Qualifications

• Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

3585 GRANDVIEW HWY, VANCOUVER, BC V5M 2G7, Canada

Important Note

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