Claims Associate

Walmart; Airdrie; On-site; CAD 20,000 - 28,000; Full time

Job summary

Walmart Canada in Airdrie, AB is seeking a Claims Associate to help ensure inventory accuracy and store profitability by properly handling damaged and returned merchandise in line with company guidelines. You will work with vendor partners, associates, and customers to secure credits, maintain inventory control, and support smooth store operations.

This role emphasizes attention to detail and excellent customer service as you process returns, vendor requests, and related paperwork, follow claims

Qualifications

• Attention to detail is essential in handling damaged and returned items.
• Customer service orientation to assist customers and colleagues.
• Inventory control to maintain accurate stock and returns processing.

Responsibilities

• Handle damaged and returned items with speed and accuracy.
• Process returns, vendor requests, recalls, and donations by completing required paperwork and shipping on time.
• Follow company claims procedures and keep forms up to date to reduce chargebacks.
• Support store programs and collaborate with other teams as needed.

Skills

Attention to detail

Customer service

Inventory control

Job description

Position Summary...

The Claims Associate at Walmart Canada plays an important role in supporting inventory accuracy and store profitability by ensuring proper handling of damaged and returned merchandise in accordance with Company guidelines. This role works closely with vendor partners, associates, and customers to secure appropriate credits, maintain inventory control, and support smooth store operations. By combining strong attention to detail with excellent customer service, the Claims Associate helps protect company assets while contributing to a positive shopping and work environment.

What you’ll do...

• Handle Damaged and Returned Items Scans damaged and stolen items quickly and correctly to help prevent loss.
• Process Returns and Vendor Requests Prepares returns, vendor requests, recalls, and donation items by completing required paperwork, packing, and shipping on time.
• Keep the Claims Area Safe and Clean Keeps the claims area neat, clean, and safe by following proper lifting, ladder use, and chemical disposal procedures.
• Follow Claims Procedures Follows Company rules for handling damaged and recalled items, keeps claims up to date, and completes required forms for older claims to reduce chargebacks.
• Support Store Programs Completes Customer Value Program (CVP) tasks as assigned and follows current systems and processes.
• Work with Other Teams Provides support to the Office Support Associate and Directs Store Delivery Associate when needed.
• Flexibility (Availability/Work Schedule) Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

• High Task Volume in a Fast-Paced Environment
• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.
• Physical Demands
• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

• Energetic, Fast-Paced Environment Thrive in a dynamic setting where every day brings something new.
• Appreciation for Your Efforts Your contributions are recognized and valued.
• Career Growth Opportunities Build your skills and advance your career with us.
• Meaningful Impact Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $17.45.

Le taux horaire minimum pour ce poste débute à 17.45.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

2881 MAIN ST SE, AIRDRIE, AB T4B 3G5, Canada