Claims Associate

Walmar; Langford; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Canada is seeking a Claims Associate at our Langford, BC location. You will manage damaged and returned items, process returns and vendor requests, and complete necessary paperwork to secure credits and protect inventory.

You will keep the claims area safe, follow established procedures, and support store programs while collaborating with team members. The role requires adaptability to various shifts, including evenings, weekends, and holidays, and a focus on accurate, efficient handling

Qualifications

• Experience handling damaged or returned merchandise is preferred.
• Ability to follow store procedures for credits and paperwork.
• Strong organizational and communication skills.

Responsibilities

• Handle Damaged and Returned Items
• Process Returns and Vendor Requests
• Keep the Claims Area Safe and Clean
• Follow Claims Procedures
• Support Store Programs
• Work with Other Teams
• Flexibility with shifts and hours

Skills

Attention to detail

Customer service

Inventory control

Loss prevention

Job description

Position Summary...The Claims Associate at Walmart Canada plays an important role in supporting inventory accuracy and store profitability by ensuring proper handling of damaged and returned merchandise in accordance with Company guidelines. This role works closely with vendor partners, associates, and customers to secure appropriate credits, maintain inventory control, and support smooth store operations. By combining strong attention to detail with excellent customer service, the Claims Associate helps protect company assets while contributing to a positive shopping and work environment.What you'll do...WHAT YOU'LL DOHandle Damaged and Returned ItemsScans damaged and stolen items quickly and correctly to help prevent loss.Process Returns and Vendor RequestsPrepares returns, vendor requests, recalls, and donation items by completing required paperwork, packing, and shipping on time.Keep the Claims Area Safe and CleanKeeps the claims area neat, clean, and safe by following proper lifting, ladder use, and chemical disposal procedures.Follow Claims ProceduresFollows Company rules for handling damaged and recalled items, keeps claims up to date, and completes required forms for older claims to reduce chargebacks.Support Store ProgramsCompletes Customer Value Program (CVP) tasks as assigned and follows current systems and processes.Work with Other TeamsProvides support to the Office Support Associate and Directs Store Delivery Associate when needed.Flexibility (Availability/Work Schedule) • Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.POTENTIAL CHALLENGES IN THIS ROLEHigh Task Volume in a Fast-Paced Environment • Manages overnight hours effectively and planning accordingly to stay energized and focused. • Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift. • Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.Physical Demands • Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs. • Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.WHY YOU'LL ENJOY WORKING HEREEnergetic, Fast-Paced EnvironmentThrive in a dynamic setting where every day brings something new.Appreciation for Your EffortsYour contributions are recognized and valued.Career Growth OpportunitiesBuild your skills and advance your career with us.Meaningful ImpactTake pride in helping customers save money and live better.The minimum rate of pay for this position starts from $19.20.Le taux horaire minimum pour ce poste débute à 19.20.ㅤMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Age - 16 or olderPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Walmart will accommodate the disability-related needs of applicants and associates as required by law.Primary Location…860 LANGFORD PKWY, LANGFORD, BC V9B 2P3, Canada report to apply for this job.Find JobsㅤImportant Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice .