Junior Adjuster - Edmonton, Alberta, Canada

ClaimsPro LP; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid/Remote Work

RRSP 2% Match

Training & Development

Wellness Initiatives

Licenses Reimbursement

Employee Referral Bonuses

Job summary

ClaimsPro LP in Edmonton, Alberta, Canada is seeking two Junior Adjusters for desktop claims handling with potential to move to field roles. You will actively adjust claims while pursuing business development opportunities and maintain high client service standards.

The successful candidate will have insurance-related education or experience, strong Microsoft Office skills, and at least 1 year in claims adjusting. CIP designation or adjuster license is preferred.

Qualifications

• High school completion; university/insurance education preferred.
• Proficient in MS Outlook, Word, Excel, OneDrive.
• At least 1 year of experience in claims adjusting or related field.
• Pursuing CIP designation or adjuster license is encouraged.
• Strong analytical and communication skills.
• Ability to interpret complex legal documents and perform advanced numerical calculations.

Responsibilities

• Prompt contact and follow up with policyholders and claimants.
• Investigate causes and report findings with recommendations.
• Identify exposures, advise reserves, and prepare action plans.
• Provide high level customer service throughout the claims process.
• Share after-hours customer service responsibilities when required.
• Perform duties per established policies and procedures.

Skills

Communication skills

Analytical thinking

Customer service

Conflict resolution

Negotiation

Education

High school diploma

Insurance-related education

Tools

Outlook

Word

Excel

OneDrive

Job description

Company: ClaimsPro LP Junior Adjuster - Edmonton, Alberta, Canada We have an existing opportunity to add two Junior Adjusters to our growing team! The role will be desktop claims handling, which may eventually lead to a field role within the Edmonton area. The Claims Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. To succeed in this role, the ideal candidate should have background/experience in insurance or insurance-related field.

Key Responsibilities

• Prompt contact and follow up with policy holders and claimants.
• Investigate the cause and report to clients with solid recommendations.
• Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.
• Throughout the claims process, you will provide high level of customer service to clients and the insured.
• You will participate and share ownership and responsibility for after-hours customer service requirements when required.
• Perform duties assigned to him/her in compliance with established work standards, policies and procedures.

Qualifications and Experience

• Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).
• At least 1-year relevant experience in claims adjusting or related-field.
• Ongoing commitment to education and learning; adjuster’s license, or currently pursuing CIP designation.
• Effective analytical skills, including identification of cause-and-effect dynamics.
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

Why join ClaimsPro?

We are proud of our people, and it shows: You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories. Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit. You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers. You will be supported by experienced local claims support, centralized after hours support, and dictation services. Your claims load is driven by senior executives and business development staff from coast to coast. You are compensated for your billable hours and other costs. You are working in parallel with other SCM Insurance services teams. Your workload is balanced to ensure you can maintain a high-quality level. Visit www.scm.ca or www.claimspro.ca to learn more.

What We offer:

• Compensation is commensurate with experience, qualifications, and internal equity.
• Pay-for-Performance Incentives
• Work-Life Balance & Hybrid/Remote Work Opportunities
• E-flex Benefits Program & Wellness Initiatives
• Registered Retirement Savings Plan (RRSP) with 2% Match
• Training, Career Development, and Employee Recognition Programs
• Reimbursement for Adjusting Licenses and Dues
• Employee Referral Bonuses
• Employee Perks (access to vendor discount programs)

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

In the rapidly evolving world of risk management services, Davies has distinguished itself as a leader in innovation and excellence. As Canada's largest privately owned provider of insurance services, our position at the forefront of the industry has been possible due to the quality of our personnel and the depth of their technical abilities. We recruit, train, educate, and support the best and the brightest and we empower them with the tools and technology that they require to provide clients with the highest quality of service. Our firm commitment to continuous learning animates every branch of our organization and drives our success. We work with passion and dedication, and we never compromise on our quest for excellence. Come join the Davies experience! Note: Davies and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.