Junior Adjuster - Edmonton, Alberta, Canada

SCM Services d’assurances; Edmonton; Hybrid; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Hybrid/Remote opportunities

RRSP with 2% match

Training and career development

Employee recognition programs

Employee referral bonuses

Vendor discount programs

Wellness initiatives

Job summary

ClaimsPro LP in Edmonton, Alberta, Canada, is hiring aJunior Adjuster to handle desktop claims with potential field opportunities. The role emphasizes timely follow-up, solid recommendations, and high customer service levels to insured and claimants.

Training and licensing pursuits are encouraged as part of growth within the ClaimsPro network. You will join a team of over 700 adjusters across Canada, work with the iAdjust platform, and benefit from hybrid/remote work possibilities along with

Qualifications

• High school completion; university/post-secondary in insurance preferred.
• Proficient with MS Office: Outlook, Word, Excel, OneDrive.
• At least 1 year of claims adjusting or related experience.
• Pursuing adjuster license or CIP designation encouraged.
• Strong analytical skills and ability to draw conclusions.
• Excellent communication, listening, interviewing and negotiation.
• Able to interpret complex documents and perform numerical analysis.
• Proactive, positive, and customer-focused with strong interpersonal skills.

Responsibilities

• Prompt contact and follow up with policy holders and claimants.
• Investigate causes and report findings with recommendations.
• Identify exposures, suggest reserves, and prepare action plans.
• Provide high level customer service throughout the claims process.
• Participate in after-hours customer service as needed.
• Perform duties in accordance with policies and procedures.

Skills

Customer service

Communication

Analytical skills

Conflict resolution

Negotiation

Education

High school diploma

Insurance-related post-secondary education

Pursuing CIP designation

Tools

Microsoft Office

Outlook

Word

Excel

OneDrive

Job description

Company:

ClaimsPro LP

Junior Adjuster - Edmonton, Alberta, Canada

We have an existing opportunity to add two Junior Adjusters to our growing team! The role will be desktop claims handling, which may eventually lead to a field role within the Edmonton area.

The Claims Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. To succeed in this role, the ideal candidate should have background/experiencein insurance or insurance-related field.

Key Responsibilities

• Prompt contact and follow up with policy holders and claimants.

• Investigate the cause and report to clients with solid recommendations.

• Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.

• Throughout the claims process, you will provide high level of customer service to clients and the insured.

• You will participate and share ownership and responsibility for after-hours customer service requirements when required

• Perform duties assigned to him/her in compliance with established work standards, policies and procedures

Qualifications and Experience:

• Completion of high school education; University degree or post-secondary education related to insurancewill be given preference.

• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).

• At least 1-year relevant experience in claims adjusting or related-field.

• Ongoing commitment to education and learning; adjuster’s license, or currently pursuing CIP designation.

• Effective analytical skills, including identification of cause-and-effect dynamics

• Able to draw valid conclusions and effectively communicate them.

• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

• Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

Why join ClaimsPro? We are proud of our people, and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories

• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit

• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers

• You will be supported by experienced local claims support, centralized after hours support, and dictation services

• Your claims load is driven by senior executives and business development staff from coast to coast

• You are compensated for your billable hours and other costs.

• You are working in parallel with other SCM Insurance services teams

• Your workload is balanced to ensure you can maintain a high-quality level

Visit www.scm.ca or www.claimspro.ca to learn more.

What We offer:

• Compensation is commensurate with experience, qualifications, and internal equity.

• Pay-for-Performance Incentives

• Work-Life Balance & Hybrid/Remote Work Opportunities

• E-flex Benefits Program & Wellness Initiatives

• Registered Retirement Savings Plan (RRSP) with 2% Match

• Training, Career Development, and Employee Recognition Programs

• Reimbursement for Adjusting Licenses and Dues

• Employee Referral Bonuses

• Employee Perks (access to vendor discount programs)

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

#ClaimsPro