Claims Assistant

SGI CANADA; Toronto; On-site; CAD 50,000 - 63,000; Full time

Job summary

SGI CANADA in Toronto is seeking a Claims Assistant to join our Auto Claims team. You will support the claims process, ensure information is accurately managed, and assist with inquiries to deliver an outstanding customer experience.

You will collaborate with other Claims Assistants and Adjusters, keep administrative processes running smoothly, and help maintain efficient claims operations in a fast-paced environment.

Qualifications

• Experience in an office/administrative environment.
• Understanding of insurance or claims processes is a plus.
• Proficient in Word and Excel (MS 365).
• Familiar with Guidewire and business systems.
• Excellent communication and customer service abilities.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities.

Responsibilities

• Support the claims process and ensure information is accurately managed.
• Handle customer inquiries professionally and promptly.
• Keep administrative processes running smoothly and efficiently.
• Collaborate with Claims Assistants and Adjusters to deliver a seamless customer experience.

Skills

Office environment experience

MS Word & Excel

Guidewire

Communication

Customer service

Organization & detail orientation

Multitasking

Education

1-year certificate in Business Administration / Office Administration

Tools

Microsoft 365

Guidewire

Job description

Pay Range: $50,328 - $62,897

Posting Close Date: September 21, 2026

We are looking for a Claims Assistant to join our Auto Claims team in our Toronto Office. In this role, you'll support the claims process, ensure claims information is accurately managed, handle customer inquiries professionally, and keep administrative processes running smoothly. Working closely with other Claims Assistant and Adjusters, you will help deliver an outstanding customer experience and maintain efficient claims operations.

What We're Looking For

You bring:

• Experience working in an office or administrative environment.
• An understanding of insurance or claims processes is considered an asset.
• Proficiency with Microsoft 365 applications, including Word and Excel.
• Confidence working with technology and business systems, including Guidewire.
• Excellent communication and customer service abilities.
• Strong organizational skills and a high level of attention to detail.
• The ability to manage multiple priorities while maintaining accuracy.

The skills and experience for this role are typically gained through a one-year certificate in Business Administration, Office Administration, or a related field, along with one to two years of experience in an office environment.

Why Join Us?

A positive, healthy work culture

At SGI CANADA, we have built a culture we are proud of and continue to invest in it to ensure our actions reflect our corporate values of caring, passion, innovation, and integrity. Want to learn more? See what our employees have to say about our culture.

We offer a competitive benefits package, perks and options designed to support your health and wellbeing. Learn more about the benefits we offer.

Your development matters. We support continuous learning through professional development opportunities, leadership and employee training, and education funding so you can continue building your skills and advancing your career.

Work Alongside Exceptional Colleagues

Join a team of talented professionals passionate about making a meaningful impact and delivering results. Collaborate with knowledgeable colleagues who share ideas, support each other, and make an impact together.

Make a Meaningful Impact

Every interaction matters. Whether opening claim files, processing transactions, responding to inquiries, or supporting claims professionals, your work will help deliver a seamless customer experience and contribute to the success of the claims team.

If you're detail-oriented, collaborative, and passionate about delivering excellent customer experiences, this is an opportunity to build your skills, contribute to a high-performing team, and make a meaningful impact every day. We encourage applications from individuals with diverse experiences and backgrounds who are ready to grow their careers and support our customers when they need us most.

At SGI CANADA, we are committed to a workplace where people feel respected, valued, and able to contribute fully. Through fair, consistent, and transparent people practices, we attract skilled talent with varied lived experiences and offer meaningful work, opportunities for growth, and a strong sense of belonging. Our commitment to reconciliation includes inclusive hiring practices that create meaningful opportunities for Indigenous peoples and support a workforce reflective of the communities we serve. Join us in building a culture where contributions are valued and shared success is shaped by our people.

If you require an accommodation during the recruitment process, we invite you to submit your accommodation request to [e-mail] and we will work through your request with you. All information received will be kept confidential.

Application deadline is Monday, September 21, 2026, at 11:59pm Saskatchewan time.