Claims Assistant II, Subrogation

Intact Financial Corporation; Mississauga; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the insurance sector seeks a Claims Assistant II, Subrogation in Mississauga. This role involves providing essential administrative assistance, managing claims, and ensuring high-quality customer service. Join a workplace that values diversity, providing opportunities for growth and empowerment in your career.

Benefits

Financial rewards program

Employee Share Purchase Plan

Extensive flex pension and benefits

Flexible work arrangements

Possibility to purchase extra days off

Annual wellness account

Support for physical and mental health

Dynamic workplace learning ecosystem

Inclusive employee-led networks

Community Impact program

Qualifications

• Minimum of 1 year experience in administration and customer service.
• Effective communication skills emphasizing customer service.
• Strong computer skills, including data entry.

Responsibilities

• Manage and triage the Subrogation queue daily.
• Provide administrative support such as photocopying, scanning, and mailing.
• Process payments on claim files.

Skills

Detail oriented

Organizational skills

Customer service

Effective communication

Data entry skills

Education

Post-secondary education

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

Job Description

We’re looking for a Claims Assistant II, Subrogation to join our growing team!
You will be responsible for providing administrative assistance and front-line quality customer service in the settlement of insurance Claims.

Job Description Summary

The role provides essential operational and administrative support within the claims department. Responsibilities include assigning claims to representatives across all levels, managing and triaging the Subrogation (Subro) queue daily, and delivering general administrative tasks such as photocopying, scanning, and mailing. The position also involves processing incoming correspondence, handling payments on claim files, and identifying opportunities for process improvement to enhance efficiency and support overall team performance.

Location is Mississauga, Ontario.

What you'll do here:

• Claim assignments for all level of Claims Representatives
• Triage and manage Subro que daily
• Provide various administrative support such as photocopying, scanning, mailing etc.
• Process, coordinate, sort and distribute incoming correspondence.
• Process payments on claim files.
• Identify process improvements to management.

What you bring to the table:

• Minimum of 1 year experience within an administration and customer service role
• Exceptional ability to be detail oriented, organized and have great ability to multi-task
• Effective communications skills with an emphasis on customer service
• Strong computer skills of with standard office applications including strong data entry skills
• Post-secondary education is an asset

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.