Claims Advocate Associate, Condominium Program

Arthur J. Gallagher & Co. (AJG); Calgary; On-site; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Claims Associate to join our Alberta Condo team. The role focuses on managing claims processes, ensuring accurate reporting, and delivering exceptional support to clients and property managers.

Candidates typically have 1–2 years of property claims experience and must obtain a Level 1 license within 3 months. EPIC experience is a plus, and knowledge of the Condo Act of Alberta is valued.

Qualifications

• 1–2 years of property claims experience preferred.
• Strong attention to detail and communication skills.
• Knowledge of claims processes and underwriting is a plus.

Responsibilities

• Enter and maintain claim data in internal systems with accuracy.
• Communicate with IA for claim updates and underwriting queries.
• Manage claim intake, reporting, and documentation.
• Oversee 'notice only' claims and follow up to prevent E&O issues.
• Handle below-deductible inquiries with policy-compliant responses.
• Build relationships with property managers and provide claims education sessions.
• Conduct regular customer service check-ins during claims processes.

Skills

Property claims experience

Attention to detail

Communication skills

Condo Act Alberta knowledge

Education

Level 1 License (Alberta)

Tools

EPIC

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Gallagher is seeking a Claims Associate with 1-2 years of property claims experience and a Level 1 License to join our Alberta Condo team. This role focuses on managing claims processes, ensuring accurate reporting, and providing exceptional support to clients and property managers.

How you’ll make an impact

• Enter and maintain claim data in internal systems, ensuring accuracy across all records.
• Communicate directly with IA for claim updates and underwriting queries.
• Manage claim intake, reporting, and documentation, addressing missing or incomplete information.
• Oversee "notice only" claims, provide standard responses, and follow up to prevent E&O issues.
• Handle below-deductible inquiries with clear, policy‑compliant responses.
• Build strong relationships with property managers and provide claims education sessions.
• Conduct regular customer service check‑ins during claims processes.

About you

• 1-2 years of property claims experience is preferred; property claims experience/exposure ideal but not mandatory
• General Level 1 license will be required within 3 months
• Strong attention to detail and excellent communication skills
• Knowledge of claims processes, underwriting, and the Condo Act of Alberta
• Experience with EPIC is an asset

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well‑being
• Career development opportunities and ongoing learning
• A collaborative, people‑first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)