Supervisor, Property Claims

AMA - Alberta Motor Association; Edmonton; On-site; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Employer-paid retirement savings

Employee discounts

Travel medical insurance for you and/​

Professional development

Paid vacation and personal days

Flexible work models

Job summary

AMA is seeking a skilled Supervisor, Property Claims to lead a team of property adjusters through complex, high-impact moments for our members—ensuring claims are handled fairly, efficiently, and with care. You’ll balance day-to-day operations with coaching, quality oversight, and catastrophe planning.

This role suits a people-first leader who thrives in a fast-paced environment, mentors others, and strengthens member trust, experience, and loyalty across Alberta communities.

Qualifications

• Minimum 5 years of progressive claims handling experience, including 2+ years in Property Claims.
• Post-secondary education with an insurance designation completed or in progress (CIP, FCIP, CRM preferred).
• Strong knowledge of property policy wordings, building construction, and claims legislation.
• Experience with estimating tools such as Xactimate (preferred).
• Proficiency with Microsoft Office and insurance operating systems.

Responsibilities

• Lead and support a team of Property Adjusters, setting clear expectations and providing day-to-day guidance.
• Assign and oversee claims to ensure timely, fair, and high-quality outcomes for members.
• Mentor adjusters through coaching, audits, and one-on-one development conversations.
• Handle escalations and sensitive files with professionalism and sound judgment.
• Ensure claims practices meet legislative, regulatory, and financial requirements.
• Approve reserves, settlements, denials, and use of experts where appropriate.
• Prepare, execute, and continuously improve AMA's annual catastrophe response plan.
• Collaborate closely with Claims Management, fellow supervisors, vendors, and internal partners.
• Monitor performance metrics, vendor effectiveness, and identify opportunities to improve efficiency and service.

Skills

Leadership

Coaching

Empathy

Organization

Accountability

Process improvement

Education

Post-secondary education

Insurance designation CIP/FCIP/CRM in progress

Tools

Xactimate

Microsoft Office

Claims management system

Job description

Lead with Heart. Decide with Confidence. Help Members Rebuild.

Supervisor, Property Claims

The Opportunity

You're a natural leader who knows that great claims handling is equal parts expertise, empathy, and good judgment. As Supervisor, Property Claims, you'll guide a team of property adjusters through complex, high-impact moments for our members-ensuring claims are handled fairly, efficiently, and with care. You'll balance day-to-day operations with coaching, quality oversight, and forward-thinking planning, including preparing for and leading responses to catastrophe events.

This role is ideal for someone who thrives in a fast-paced environment, enjoys developing others, and understands how strong leadership in claims directly shapes member trust, experience, and long-term loyalty.

A Place to belong

AMA is more than a workplace; it's a family. Together, we help protect the things that matter most to our more than one-million members- everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities, we're passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you'll enjoy:

• Competitive salary and flexible benefits

• Employer-paid retirement savings program

• Employee-exclusive discounts on travel, insurance, memberships, and more

• Free travel medical insurance for you and your immediate family

• Ongoing professional development

• Paid vacation and personal days, including a Volunteer Day and Me Day

• Flexible work models that make sense for your lifestyle

Who You Are

• A people-first leader who motivates, coaches, and supports a diverse team

• Calm, confident, and thoughtful when navigating escalations or high-severity claims

• Organized and adaptable, especially when volumes fluctuate during catastrophe events

• Fair and transparent in decision-making, with a strong sense of accountability

• Curious about better ways of working and open to process improvement and innovation

• Aligned with AMA's values of integrity, respect, collaboration, and excellence

How You'll Make an Impact

• Lead and support a team of Property Adjusters, setting clear expectations and providing day-to-day guidance

• Assign and oversee claims to ensure timely, fair, and high-quality outcomes for members

• Mentor adjusters through coaching, audits, and one-on-one development conversations

• Handle escalations and sensitive files with professionalism and sound judgment

• Ensure claims practices meet legislative, regulatory, and financial requirements

• Approve reserves, settlements, denials, and use of experts where appropriate

• Prepare, execute, and continuously improve AMA's annual catastrophe response plan

• Collaborate closely with Claims Management, fellow supervisors, vendors, and internal partners

• Monitor performance metrics, vendor effectiveness, and identify opportunities to improve efficiency and service

What You Bring to the Table

• Minimum 5 years of progressive claims handling experience, including at least 2 years in Property Claims

• Post-secondary education, with an insurance designation completed or in progress (CIP, FCIP, CRM preferred)

• Strong knowledge of property policy wordings, building construction, and claims legislation

• Experience with estimating tools such as Xactimate (preferred)

• Proficiency with Microsoft Office and insurance operating systems

• Proven leadership skills with the ability to guide teams through busy, high-pressure situations

Belonging Matters Here
AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [e-mail]. We'll work with you feel supported throughout your journey with us.

WORK MODEL:

Hybrid