Account Manager

Gallagher; Vancouver; On-site; Confidential; Full time

Benefits offered by this job

Flexible medical & dental coverage

Retirement savings with company match

Educational expense reimbursement

Discounted gym membership

Job summary

Gallagher is looking for an experienced Account Manager in Vancouver to manage a complex book of business, lead renewals, and foster client relationships. You will partner with Producers to deliver tailored risk solutions, ensuring client service delivery and optimal outcomes.

The ideal candidate will have over 7 years of commercial insurance experience, a strong technical background, and proven ability to manage client relationships. Comprehensive benefits and a supportive work culture await you.

Qualifications

• 7+ years of commercial insurance experience in a client service role.
• Active provincial insurance license required.
• Strong technical knowledge of complex commercial coverages.

Responsibilities

• Independently manage a complex book of business.
• Conduct coverage reviews and analysis for existing business.
• Lead or support client meetings with strategic recommendations.

Skills

Client service experience

Strong analytical skills

Leadership capabilities

Communication skills

Time-management skills

Proficient in Microsoft Office

Education

University degree or college diploma

CAIB, CIP, or CRM (in progress)

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters, think of Gallagher.

We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

The Account Manager independently manages a complex book of business, leading renewals, client service delivery, and carrier negotiations. This role combines strong technical expertise with strategic advisory support, partnering closely with Producers to deliver tailored risk solutions and drive client retention and growth.

This Vancouver‑based role requires experience with multinational and complex accounts, particularly in real estate, hospitality, and construction.

How You’ll Make an Impact

• Conduct coverage reviews and analysis for new and existing business, identifying gaps and improvement opportunities.
• Identify and support revenue growth across the portfolio, including cross‑selling and new business initiatives.
• Lead or support client meetings, delivering strategic recommendations and market insights.
• Manage the end‑to‑end renewal process, including marketing and carrier negotiations.
• Provide strategic risk and coverage advice, clearly identifying exposures and solutions.
• Build and maintain strong client relationships through proactive, high‑quality service.
• Delegate workflow and provide guidance to junior team members.
• Collaborate with internal specialists and carriers to optimise client outcomes.
• Act as a trusted advisor to clients and a key resource to the broader service team.

About You

• 7+ years of commercial insurance experience in a client service role.
• Active provincial insurance license required.
• CAIB, CIP, CRM (completed or in progress) considered an asset.
• University degree, college diploma, or equivalent experience.
• Strong technical knowledge of complex commercial coverages and market dynamics.
• Proven ability to manage client and insurer relationships, including marketing complex accounts.
• Demonstrated leadership and mentorship capabilities.
• Self‑starter with strong initiative and ability to work independently.
• Highly organized with strong analytical and time‑management skills.
• Excellent communication and interpersonal skills.
• Ability to prioritise and manage multiple competing demands in a fast‑paced environment.
• Proactive and solutions‑oriented mindset, with a focus on continuous improvement.
• Strong team player, adaptable and collaborative.
• Proficient in Microsoft Office and related technologies.

Compensation and Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get. Depending on your job level, these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs.
• Life, dependent life and AD & D Insurance options.
• Retirement savings including RRSP with company match, TFSA, pension and more.
• Employee Stock Purchase Plan.

Other benefits include:

• Educational expense reimbursement.
• Employee assistance programs.
• Discounted gym membership (GoodLife Fitness).
• Opportunity for flexible work arrangements.
• Paid sick days & personal days.
• Employee education recognition program.
• Employee referral bonus program.

Inclusion and Diversity

We value inclusion and diversity. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Artificial intelligence is not used to screen, assess or select applications for a position within Gallagher. Gallagher’s AI tool is used to assist in collecting information from the candidate, ask screening questions, and schedule interviews. However, the AI tool does not make any decisions with respect to any of the information, other than identifying candidates who may meet certain pre‑determined qualifications.