Claims Advisor, Commercial Insurance

Acera Insurance; Ottawa; On-site; CAD 50,000 - 75,000; Full time

Job summary

A leading Canadian insurance brokerage is seeking a Claims Advisor for their commercial department in Ottawa. This full-time position requires a strong knowledge of claims processes to support clients and assist Producers with new business. Ideal candidates will have relevant experience and a commitment to excellent customer service.

Qualifications

• 2-5 years of insurance claims related experience.
• RIBO license required or willingness to obtain.
• CIP designation or working towards it is a plus.

Responsibilities

• Submit initial claim report and provide regular follow-up.
• Liaise with adjusters and assist Producers with claims queries.
• Maintain documentation in the broker management system.

Skills

Customer Service

Communication

Problem Solving

Organizational Skills

Microsoft Office Suite

Education

RIBO License

CIP Designation

Job description

Claims Advisor, Commercial Insurance

Jun 5, 2025 Location :

Ottawa, ON, CA

We put our people first. As an employer of choice, Acera Insurance offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are :

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

CLAIMS ADVISOR, COMMERCIAL INSURANCE

The Claims Advisor supports the commercial department, with success in this role driven by a strong knowledge of the claims process as well as the ability to effectively assist clients with this process. The Claims Advisor is responsible for providing claims advocacy support for existing clients’ claims as well as assisting new business Producers with obtaining new accounts by communicating the overall claims service proposition. A sense of urgency, quick follow-up, and strong organizational skills are required.

LOCATION AND STATUS

• Brampton, ON or Ottawa, ON
• Full-time, permanent, in-office

KEY RESPONSIBILITIES INCLUDE (but are not limited to):

• Submit initial claim report to insurers plus regular follow-up
• Provide claims advocacy support on behalf of the client
• Liaise with adjusters and insurance companies on the client’s behalf
• Assist commercial producers with claims queries and overall navigation of claims process
• Track claims costs
• Maintain up-to-date loss histories
• Report and track large losses
• Ensure proper documentation of all incoming and outgoing claims communication in the broker management system (EPIC)
• Assist with Personal Insurance and catastrophe claims as needed

QUALIFICATIONS

• 2-5 years of insurance claims related experience in the insurance industry
• RIBO license required, or willingness to obtain the license
• CIP designation or working towards it is considered an asset

VALUES & COMPETENCIES

• Committed to excellence in customer service
• Strong communication skills
• High degree of professionalism and integrity
• Self-starter with strong organizational skills
• Confident user of the Microsoft Office Suite
• Flexible and adaptable with proven problem-solving skills
• Works well within a team and independently

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion in group retirement savings assets under management, our team provides individuals, families, and businesses with unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.